IT Helpdesk Technician

Overview

On Site
$25 - $28
Contract - W2
Contract - 24 Month(s)

Skills

end user support
troubleshooting
networking
LAN
WAN
hardware
software
windows
linux
ticketing systems
SAP

Job Details

Looking for your next IT challenge? Join us as a Help Desk Technician and build your skills in a hands-on, long-term contract role!

Long Term Contract

On Site in Lower Westchester

$25-28/hr

Tier 1 support, end user support, troubleshooting, networking, LAN, WAN, Windows, ticketing systems (SAP), hardware and software support, Linux support.

 

Position Overview

We are seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance to employees and visitors experiencing IT-related issues. The ideal candidate will possess strong problem-solving skills, a customer-service mindset, and the ability to effectively manage IT support tasks in a fast-paced environment.

Key Responsibilities:

  • Serve as the first point of contact for IT-related issues, providing support for hardware, software, and network-related concerns.

  • Diagnose and troubleshoot technical problems, escalating complex or high-priority issues as needed.

  • Assist with the installation, configuration, and maintenance of IT systems, including LAN/WAN networks, Windows and Linux systems, and related devices.

  • Maintain accurate records of support requests and resolutions within the SAP Network Request system.

  • Ensure proper follow-up to confirm issue resolution and user satisfaction.

  • Contribute to IT documentation, system standards, and procedural updates.

  • Support security administrators in system monitoring, security patching, and access control management.

  • Perform routine system upgrades, performance tuning, and hardware optimization.

  • Collaborate with IT teams and end-users to enhance IT support services and improve overall efficiency.

Qualifications & Skills:

  • Previous experience in a help desk or technical support role preferred.

  • Strong knowledge of IT systems, hardware, software, and networking.

  • Familiarity with Windows and Linux environments, as well as IT security best practices.

  • Excellent problem-solving, communication, and customer service skills.

  • Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.

  • Experience with SAP or similar IT ticketing systems is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Top Prospect Group