Overview
On Site
Full Time
Skills
Security clearance
Laptop
Printers
Network
Service desk
Repair
Reporting
Data
Remote access
Management
PMO
Preventive maintenance
Project management
Performance management
Computer hardware
Microsoft Windows
Embedded systems
Network design
Help desk
Switches
Operations
A+
SAP BASIS
Policies
Information Technology
Systems engineering
FOCUS
Job Details
Job ID: 2410765
Location: STERLING, VA, US
Date Posted: 2024-08-19
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Night Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC.
Position Summary / Responsibilities:
In this role you will: Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.
Duties/Tasks and Responsibilities:
This role will be a 3rd shift (9pm - 5:30am)
Qualifications
Required:
Desired:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: STERLING, VA, US
Date Posted: 2024-08-19
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Night Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC.
Position Summary / Responsibilities:
In this role you will: Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.
Duties/Tasks and Responsibilities:
- Monitor and report on system data and alerts
- Resolve system issues through remote access to the deployed systems
- Provide on-call to support LBI/ITI applications in accordance with the terms of the contract
- Responsible for managing trouble tickets and key issues related to the ongoing operations of the program
- Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract
- Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance
This role will be a 3rd shift (9pm - 5:30am)
Qualifications
Required:
- BS degree and a minimum of 1 year of technical experience, or equivalent experience and education
- Must be able to obtain and maintain a DHS public trust
- Must have experience with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience
- Familiarity with network infrastructure
- Help Desk may be required to switch operations to 24/7 coverage would require shift work
Desired:
- A+ Certification
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.