Association Management System (AMS) Manager

Job Summary:

The Society of Defense Financial Management (SDFM) is seeking a skilled membership professional to join our team. The ideal candidate will leverage their expertise in membership organizations or associations, member data management, system reporting, business intelligence, and project management to optimize our operations and enhance member experiences.

The Association Management System (AMS) Manager is responsible for the overall administration, maintenance, and optimization of the association's AMS. This includes managing user access, data integrity, system configuration, reporting, and integration with other software. The AMS Manager will work closely with various departments to ensure the AMS meets their needs and supports the association's strategic goals.

This position reports to the VP of Membership and Corporate Partnerships. The AMS Manager will not have people management responsibilities.

This is a hybrid work position. There are two mandatory office days, Wednesday and one (1) other weekday. It may be required to be onsite more frequently during onboarding/training.

Essential Duties and Responsibilities:

System Administration:

• Manage and analyze data within our Association Management System (AMS) powered by Altai and Microsoft Dynamics CRM

• Serve as the primary administrator for the AMS, managing user accounts, permissions, and security settings.

• Maintain data integrity by ensuring data accuracy, completeness, and consistency.

• Troubleshoot system issues and work with vendors to resolve problems.

• Implement and maintain system integrations with other software applications.

• Stay current on AMS software updates, releases, and best practices.

User Support and Training:

• Provide technical support and training to staff on the use of the AMS.

• Develop and maintain user documentation, including manuals, tutorials, and FAQs.

• Conduct regular training sessions for new and existing users.

Reporting and Analysis:

• Generate reports and analyze data to support decision-making and track key performance indicators (KPIs).

• Develop custom reports and dashboards to meet the specific needs of different departments.

• Analyze membership trends, engagement patterns, and other relevant data.

Project Management:

• Manage AMS-related projects, including upgrades, implementations, and customizations.

• Develop project plans, timelines, and budgets.

• Coordinate with vendors and internal stakeholders to ensure successful project completion.

Other Duties:

• Assist with the development and implementation of AMS policies and procedures.

• Stay informed about industry trends and best practices in association management.

• Perform other duties as assigned.

Qualifications:

Education and Experience

• Bachelor's degree in information technology, computer science, or a related field or equivalent experience.

• Minimum of 3 years of experience managing an AMS, preferably in a non-profit or association environment.

• Experience with Microsoft Dynamics CRM or similar CRM applications.

Preferred Knowledge and Skills

• Strong understanding of database management principles and data analysis techniques.

• Excellent technical skills and ability to troubleshoot software issues.

• Experience with system integrations and APIs.

• Strong project management, 1-2 years (e.g., Agile, Scrum) and organizational skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Experience in data analysis, SQL or other database tools, and business intelligence tools (e.g., Power BI) is preferred.

• Ability to translate complex technical concepts into easy-to-understand language

• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus

• Proficient in Microsoft Office Suite and related software programs.

• Data analysis and visualization are a plus.

• Ability to adapt to change.

Required Skills

• Customer Relationship Management Applications

• Project management

• Requirements gathering and documentation

• Training and presentation

• Problem-solving and critical thinking

• Attention to detail and accuracy

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• May be asked to lift up to 10 pounds at a time.

Benefits

• Employer-paid medical, dental, and vision coverage options with the ability to add dependents.

• 401(k) plan with company match.

• Generous paid time off, including 15 days paid annual leave.

• Employee Assistance Plan (EAP), short- and long-term disability coverage, and life insurance.

• Free onsite parking.

• Health and Fitness Club reimbursement of $30/month.

• Mobile phone reimbursement of $50/month.

• Hybrid work environment.

  Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.

  The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  The Society of Defense Financial Management is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran s status, age, or disability.