Senior Associate, Technology Operations - ADA / Compliance Platforms

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Technology Operations will be responsible for supporting the administration, maintenance, and technical support of software that enable application developers and business users to maximize the benefit and value of various platforms. This would include configuration, monitoring, and troubleshooting.

What You'll Do

Description

• Implement appropriate system monitoring mechanisms to readily report system and platform status
• Manage and report on software licensing and usage to contractual limits
• Assist in the development and implementation of business solutions
• Perform configuration or no code/low code changes
• Implement security and access settings that comply with organizational requirements
• Assist in platform integration activities
• Help troubleshoot technical issues and provide support to resolve challenges and issues
• Maintain healthy and performant software platforms using various vendor, application, compliance, regulatory best practices
• Conduct release readiness activities to ensure stability

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum education, skills and experience required.

• Basic understanding of software development methodologies and principles
• Basic understanding of meta data applications/platforms and SaaS delivery model
• Strong problem-solving and analytical thinking skills
• Excellent communication and interpersonal skills
• Detail and action-oriented with a focus on quality and accuracy
• Proactive approach to meeting organizational objectives
• Willingness to contribute to projects and initiatives in team setting and meetings

Preferred education, skills, and experience.

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• 1-2 years of experience in a related technical role
• Experience administering SaaS platforms
• Experience with ADA and digital accessibility
• Experience with regulatory and compliance processes

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.