Urgent Hiring for Senior HRIS Service Delivery Manager

Key Responsibilities:

1. Team Identification and Setup:
• Lead the identification and setup of teams for Workday (WD) and UKG Help Desk operations.
• Coordinate with HR and all stakeholders to ensure alignment with organizational goals and service delivery standards.
2. Phone Team and Transaction Support:
• Define roles and responsibilities for the phone support team and transaction support team.
• Establish workflows and escalation paths to ensure efficient query resolution and support.
3. Consolidation of Contact Points:
• Consolidate and streamline existing multiple phone numbers and email addresses for WD and UKG support queries.
• Implement a unified communication strategy to enhance user experience and accessibility.
4. ServiceNow (SNOW) Workflow Setup:
• Define SNOW workflows tailored to HRIS support processes and requirements.
• Collaborate with ServiceNow administrators to optimize ticketing and incident management workflows.
5. Standard Operating Procedure (SOP) Documentation:
• Develop comprehensive SOP documentation for HRIS support operations.
• Ensure SOPs are updated regularly and aligned with best practices and organizational policies.

Qualifications:

• Bachelor's degree in HR Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 10 years of experience in leading and implementing HR Service Centers for large organizations.
• Proven expertise in managing transitions from SAP to Workday and/or UKG platforms.
• Strong knowledge of ServiceNow (SNOW) and experience in working with SNOW Administrators
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.