Overview
Skills
Job Details
Respond by: 04/30/2025
Rate: DOE
Type: Contract
Work Mode: Remote
Location: Austin TX
Please respond with resume and 3 references preferably supervisor (name, title, company, email, phone number)
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
User Acceptance Testing (UAT):
Develop and execute test plans, test cases, and test scripts based on business requirements.
Coordinate with stakeholders to review test objectives and expected outcomes.
Identify and document bugs or issues, and track their resolution with development teams.
Validate functionality, usability, and performance of systems against defined criteria.
Maintain test result records and report findings to project managers.
Production (Prod) Review:
Conduct post-deployment checks to ensure system stability and functionality in the live environment.
Monitor and document production issues, analyzing root causes for resolution.
Collaborate with technical teams to address system performance concerns promptly.
Test newly implemented features or patches in the production environment.
Provide status updates and recommend improvements to maintain high-quality system performance.
Customer Support:
Analyze and resolve complex customer support tickets escalated to Level 3.
Investigate and identify root causes of technical issues reported by end-users.
Collaborate with development teams to address and resolve software defects.
Perform advanced troubleshooting for system errors and application bugs.
Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
Validate fixes and updates in test environments before applying them in production.
Recommend process improvements based on recurring issues or patterns.
Ensure timely communication with stakeholders on ticket status and resolution timelines.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 7 | Required | Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools. |
| 7 | Required | Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles |
| 7 | Required | Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc) |
| 7 | Required | Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, etc) |
| 5 | Required | Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review |
| 5 | Required | The ability to meticulously examine test results, document findings, and ensure adherence to quality standards. |
| 5 | Required | Excellent communication skills to effectively work with cross-functional teams |
| 5 | Required | Prior experience in handling escalated support tickets or working in high-level technical support roles. |
| 7 | Preferred | Detail-oriented with a focus on quality standards. |
| 5 | Preferred | Technical knowledge of system architectures and scripting. |
| 5 | Preferred | Experience in automated testing frameworks. |
III. TERMS OF SERVICE
Services are expected to start 05/16/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 608 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing