IT Support Engineer

Onsite IT Support Engineer - Warren, NJ
1 year assignment
40 hours - 8am-5pm - Monday-Friday

Requirements

• 3-5 years years experience onsite support/local support/ServiceDesk engineer
• ITIL Certified (or studying)
• Azure /M365/Security fundamental certificates
• ITIL for IT Service Management (USA standard) or willingness to obtain.
• AZ-900 Microsoft Azure Fundamentals.
• Microsoft Windows 11 certification.

Job Description

• Experienced (3-5 years) onsite support/local support/ServiceDesk engineer
• Experienced in troubleshooting/solving workplace issues (laptop, docking station, cabling, etc)
• Basic/Advanced troubleshooting for network (VLAN, zoning, switches/routers) and infrastructure issues.
• ITIL Certified (or studying)
• Azure /M365/Security fundamental certificates
• Familiar with OT (for production environments) can probable be dropped as the production is in The Netherlands
• Familiar with GMP/GxP ('good practice' guidelines and regulations for Manufacturing)
• Needs to be/work very independently
• Needs to be onsite (5 days/week, at the beginning 'non-negotiable')
• Needs to understand it is work for a biopharmaceutical company that operates with a low profile.

Competencies

• Strong logical and analytical thinker.
• Attention to detail.
• Ability to find root causes of problems and quickly determine efficient solutions.
• Ability to anticipate risks and mitigate in the moment.
• Comfortable under high-stress and exhibits poise and focus.
• Proven ability to quickly learn new applications, processes, and procedures.
• Communicates effectively: Actively listens to customers and checks for understanding, adjusts communication content and style to meet the needs of stakeholder, models and encourages ideas and opinions. Delivers messages in a clear, compelling, and concise manner.
• Action Oriented: Shows initiative in tough situations and spots and seizes opportunities, quickly and decisively takes action in fast-changing unpredictable situations.
• Manages Execution: Focuses on highest priorities, lays out a thorough schedule and steps for achieving objectives, manages progress of work and diligently tracks the milestones, makes implementation plans, looks for obstacles and develops contingency plans.
• Customer service focus ability to determine user needs, solve problems, and respond in an efficient manner.
• Able and willing to collaborate in a team environment and exercise independent judgment.
• Professional image with the ability to form good partner relationships across functions.
• Drives for Results: Sets aggressive goals and high standards. Pursues everything with drive and energy, puts in extra effort to meet deadlines and persists in the face of challenges and setbacks.
• Excellent verbal and written communication skills.

Education Requirements

• ITIL for IT Service Management (USA standard) or willingness to obtain.
• AZ-900 Microsoft Azure Fundamentals.
• Microsoft Windows 11 certification.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.