IT Manager of Managed Service Provider

Overview

Hybrid
$100,000 - $140,000
Full Time

Skills

VMware
Active Directory
Managed Services
Service Delivery
MSP
Aruba
Meraki
IT management tools
project management
team management
helpdesk
ConnectWise
FaaS
IaaS
BaaS
Automate
Logic Monitor
LAN
WAN
Vendor Management
Client Facing
Hands on

Job Details

Are you a dynamic leader with a passion for driving exceptional IT service delivery? Join our team as the Manager of Managed Services, where you'll have the opportunity to lead a talented team, shape cutting-edge solutions, and make a significant impact on client success.

 

FT Direct Hire or Contract to Hire

Hybrid in MA

$100-140K/year

Experience managing an MSP, VMware, Active Directory, IT Management tools such as ConnectWise, Meraki, Aruba, manage multiple projects, Hands-On and Client Facing, LAN/WAN, network and Help Desk Manager

 

The IT Services Manager is responsible for overseeing the daily operations of the Managed Services department, ensuring the delivery of high-quality IT services to clients.

 

Key Responsibilities:

  • Oversee the day-to-day operations of the Managed Services team, ensuring timely and effective service delivery to clients.
  • Manage a team of IT professionals, including hiring, training, mentoring, and performance evaluations.
  • Act as the main point of contact for escalated client issues, ensuring swift resolution and maintaining high levels of client satisfaction.
  • Monitor service level agreements (SLAs) to ensure compliance and take corrective actions when necessary.
  • Collaborate with sales and account management teams to understand client needs and develop customized solutions.
  • Develop and maintain strong relationships with key clients, regularly reviewing their service requirements and identifying opportunities for additional services or improvements.
  • Prepare and present regular reports on department performance, including service metrics, KPIs, and client satisfaction scores.

 

 

Qualifications:

  • Bachelor's degree in Information Technology, Business, or related field.
  • 5+ years of experience in IT service delivery or managed services, with at least 3 years in a management or supervisory role.
  • Strong understanding of managed services, ITIL framework, and service delivery best practices.
  • Excellent leadership and team management skills with the ability to inspire and motivate a team.
  • Exceptional communication and interpersonal skills, with a focus on client relationship management.
  • Strong analytical and problem-solving abilities.
  • Experience with service management tools (e.g., ServiceNow, ConnectWise, Autotask).
  • Ability to work effectively under pressure and manage multiple priorities.
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