App lifecycle Systems Engineer - UCCE and UCM || RTP, NC; Texas; Atlanta (onsite) || Full time

Overview

On Site
Depends on Experience
Full Time

Skills

Cisco UCCE
UCCE
Availability management
Backup administration
CTIOS
Cisco
Cisco Unity Connection
Cisco Voice
FOCUS
IP
IT infrastructure
ITIL
Innovation
Intellectual property
Interactive voice response
Management
Optimization
Proxies
Release management
SIP
System administration
Unified communications
VoiceXML
Voicemail
Web portals

Job Details

Hi ,

Hope you are doing well.

I am hiring for full time position with client TCS. Please go through the JD below and let me know your interest on

Role: App lifecycle Systems Engineer - UCCE and UCCE

Location: RTP, NC; Texas; Atlanta (onsite)

Full time

Job Description

Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.

Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon

Must have hands on experience in VXML gateways, VVBs, SIP proxy.

Must have hands on experience with the following Cisco voice applications

Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.

Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.

Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management

Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)

Best regards

Swapnil Thakur

Technical Recruiter

iPeople Infosystems LLC.

8 The Green STE B, Dover, DE 19901

Contact No: +1

Email ID:

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