Overview
On Site
Full Time
Skills
Service level
Tier 3
System administration
Preventive maintenance
UPS
Computer hardware
System imaging
Antivirus
Research
Software development
Technical Support
Software deployment
SOP
Documentation
Laboratory equipment
Remote access
Design
Delegation
Electronics
Schematics
SOW
Research and Development
Intrusion detection
CCTV
Testing
Microsoft Project
Scheduling
HID
Apache Axis2
Operating systems
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Linux
VMware
CentOS
Docker
Kubernetes
Physical security
Security operations
Network protocols
TCP/IP
RS-232
TCP
UDP
RTP
RTSP
Video
Access control
Digital video
Virtual machines
Network
Virtualization
Cloud computing
Cisco Certifications
CompTIA
Network+
Database
Computer networking
Presentations
Management
Supervision
Writing
Job Details
Position Summary:
The Technical Specialist will demonstrate the following capabilities:
Candidate/Position Requirements:
Qualifications/Preferred Experience:
Abilities:
The Technical Specialist will demonstrate the following capabilities:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Programming and integrating an entire system at the global level
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Perform and manage PITCO's.
- Perform final programming of systems
- Provide on-site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assisting with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegating tasks and providing support to level I and II Electronics Technical Specialists
- Using 60% or 90% designs to develop and build out PITCO
- Read blueprints, schematics and statements of work (SOW).
- Ensuring PITCO build outs adhere to statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
Candidate/Position Requirements:
- Requires 6+ years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
- Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
- Proficient with Microsoft Project or equivalent scheduling tools
Qualifications/Preferred Experience:
- Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or other)
- Working knowledge and/or certification for general purpose operating systems and virtualization platforms (Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.)
- Familiarity with physical security designs, standard operation procedures, and security operations
- Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP, and others)
- Certification in Lenel OnGuard and Bosch Video Management System preferred
- Access Control certification CCURE 9000 Access Control System, Lenel, or others
- Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
- Experience and knowledge of networks, network equipment, and administration
- Experience and knowledge of virtualization and cloud environments
- CCNA, CompTIA A+, CompTIA Network+ certifications or similar
- Experience and skills in electronic security systems, databases, networking, and troubleshooting
- Demonstrated background working with multidisciplinary teams
- Demonstrated time management and organization skills to meet deadlines and quality objectives
- Strong oral, written, and presentation skills
- Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.