Technical Services Engineer

About Genzeon

Delivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.

Genzeon has an exciting opening for Technical Services Engineer to join our team.

Position: Technical Services Engineer
Location: Remote
Employment Type: Full-Time

About the Role:

The Technical Services Engineer will be responsible for the successful end-to-end technical implementation and productive use of Nuance products. The ideal candidate for this role has a strong background in interfaces, design, and implementation of integrated systems in a healthcare environment. Seeking a strong team player with critical/analytical thinking, outstanding communication, and customer service skills, with the ability to lead implementation projects from a technical perspective and stay on task when working independently.

Principal Duties and Responsibilities:

Technical planning, technical implementation, and execution of Nuance healthcare products.

System architectural and workflow design.

Lead technical discovery sessions. - Assessment/adherence to component specifications and environmental requirements and prerequisites.

Technology/software implementation, configuration, and validation.

Customize to customer requirements.

Facilitates and leads customer facing conversations and communications to provide key information, direction, timelines, and any technical information necessary.

Lead technical meetings with the customer around workflow discovery, configuration, and testing sessions.

Collaborates with customer, vendors, support, and engineering teams to resolve critical and/or complex implementation issues and needs in a timely manner.

Able to work as a critical team player within a project team structure to achieve outstanding customer outcomes.

Able to develop, configure and test successfully HL7 interfaces and Smart on FHIR integrations in a healthcare environment.

Troubleshoot issues with client.

Serve as primary point of contact for difficult problems and complex inquiries.

Work with engineering and clients on bugs/ enhancement requests.

Post-implementation system audits and corrective actions, as necessary.

Maintains technical implementation project documentation to include technical detail, scope, and key information.

Must be capable of establishing and documenting implementation processes and procedures; producing high quality technical documentation for customer profile and technical reference.

Must have knowledge of IT operations, responsibilities, workflow processes and procedures to resolve implementation related inquiries independently.

Participate in product design, product delivery.

Able to train and mentor technical resources on PES implementations.

Qualifications: Education: BA/BS Degree in computer science or similar or equivalent experience

Years of experience: 3-5 years of professional experience as in a Technical Engineering/Implementation role with high degree of technical and implementation experience.

Required Skills: Previous technical system implementation experience with interfaces including HL7, FHIR and Rest APIs Previous working knowledge of IVR and Contact Center solutions Experienced with Agile methodology Excellent written and verbal communication and customer service skills.

Ability to lead technical discovery calls, testing calls and technical meetings.

Experience with processes and methodology associated with design, documentation, transition, and implementation/integration of systems in a healthcare environment.

Knowledge of major EMR vendors from an integration/interfacing perspective (Epic, Cerner, Meditech, etc).

Familiarity with management tools such as Azure DevOps

Preferred Skills: Citrix, server virtualization, virtual desktop integration. Smart on FHIR, SAML, JSON. Security, Authentication. MS-SQL, scripting, JavaScript. Routing, switching, load balancing