Applications Analyst II: RemitPlus Support

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Application Analyst for RemitPlus is responsible for all aspects of installing new or enhanced software applications including customer site preparation, post-installation training, and technical support for proprietary financial and healthcare transaction processing software platforms. The RemitPlus business unit provides a variety of services for our external customers that range from small to enterprise level environments. The RemitPlus software simplifies the remittance process by providing financial institutions (FIs) and diverse organizations the ability to capture images of checks, payment vouchers, stubs, envelopes, correspondence, and coupons. RemitPlus currently supports more than 80 billing systems, including commercial and custom platforms.

The team is made up of 10 members. You will be considered a technical specialist working directly with new and existing clients for changes in their environments. Environments may include Windows based platforms on multiple servers, physical or virtual implementations, various types of thin client publications, and/or hosted servers in internal or external data centers. The work environment is fast paced, but flexible in location and hours to accommodate the broad timelines needed to support our customer base. Jack Henry provides strong opportunity for career progression not only within RemitPlus but across the organization as well. The following are examples of where you could progress to: Applications Analyst / Applications Analyst, Senior / Programmer Analyst or Support Supervisor if progression into management is desirable.

This position can be filled to work anywhere within the U.S. The target salary range is $43,000 - $48,000, depending on experience and location.

What you'll be responsible for:

• Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
• Prior to the installation, analyzes the customers' existing products and consults with customer to map current system to the JH product.
• Consults with customers to define parameters within the software application.
• Trains the customer on use and feature functionality of the application.
• Communicates the customer's needs/expectations to appropriate personnel.
• Notifies appropriate personnel of any application issues.
• Interacts with Project Manager on various issues.
• May assist customers in validating accurate conversion of all data.
• May analyze transaction processing.

• May perform other duties as assigned.

What you'll need to have:

• Minimum of 18 months of operations experience in a financial institution or related field.

What would be nice for you to have:

• General knowledge of the financial industry.
• General knowledge of software platforms and operating systems.
• Able to successfully install new or enhanced software applications.
• Able to train customers on use of software applications.
• Able to communicate with customers and provide outstanding customer service.
• Able to meet aggressive deadlines.
• Self starter, willing to learn and increase knowledge.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.