Systems Administrator ( Windows / Device Management / Working with C-Level)

Systems Administrator (Windows / Device Management / White Glove Service)

• Direct Hire
• 100 % REMOTE
• Start ASAP
• Local to Chicago (Client is located in Chicago downtown-60607)
• On-site
• Client : Tech innovator - Memory product used to access high performance computing

Job Description:
We are seeking a highly skilled IT Systems Administrator to provide Windows support, manage company laptops, ensure efficient device management and provide first class, white glove customer service. The ideal candidate will have a strong background in IT infrastructure management, with a focus on Windows support, Linux Administration and device provisioning.
Responsibilities:
Windows Support:

• Provide support for Outlook, including managing local PST files and iPhone syncing for Email, Contacts, and Calendar.
• Address frequently encountered Office issues and provide timely resolutions.
• Handle exotic file system support with Windows, including managing long path names.

Company Laptop (Lenovo Thinkpads):

• Manage the provisioning of company laptops, including setup and configuration.
• Provide ongoing support for company laptops, troubleshooting issues, and ensuring optimal performance.

Device Management Experience:

• Implement and maintain remote support solutions for efficient troubleshooting and issue resolution.
• Develop and implement procedures for handling lost devices, including remote wipe and recovery processes.

Onboard/Offboard Experience and Process Knowledge:

• Ensure smooth onboarding and offboarding processes for employees, including device setup and configuration.

Provide C-Level, White Glove, First Class Experience:

• Be CEO s go-to person for email, laptop, mobile and video conference support.

Qualifications:

• Minimum of 5 years of experience in IT infrastructure management, with a focus on MSOffice, Windows support, Linux Administration and device management.
• Strong understanding of Windows operating systems, including troubleshooting Outlook, Office issues, and exotic file system support.
• Experience with Lenovo Thinkpads and device management solutions.
• Experience troubleshooting BYOD environments (iPhone & Android)
• Perform basic network administration (VPN configuration, pfSense firewalls, Netgear routers, Juniper switches)
• Familiarity with conference room A/V equipment, including projectors, video conferencing systems, webcams, headsets, etc.
• Exceptional communication, organization, time management, & task management skills.
• Creates and maintains good technical documentation.
• Strong work ethic, hungry to prove themselves
• Ownership mentality - ability to identify problems and proactively come up with solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Preferred Qualifications:

• BS Degree in Information Technology
• Certifications in relevant IT disciplines (e.g., Microsoft Certified Systems Administrator).
• Experience with products such as Slack, Jira and Zoom is highly desired.
• Knowledge of cybersecurity best practices and compliance standards.