Overview
Remote
On Site
USD 35.00 - 36.00 per hour
Contract - Independent
Contract - W2
Skills
IT infrastructure
VMware Infrastructure
High availability
ServiceNow
Incident management
Documentation
Network administration
Reporting
Backup administration
Operations
Technical Support
Configuration Management
Computer networking
Specification
Management
Storage
Backup
Computer hardware
Linux
Firewall
Microsoft Windows Server
Cisco
Scalability
Statistics
Data
VMware
Network
Routers
Switches
Finance
Accounting
Marketing
Legal
Customer support
Online training
Artificial intelligence
Insurance
.NET
Job Details
Description
We are in search of a Technical Support Specialist III to join our team in MEMPHIS, Tennessee. This role is crucial in the management of our IT infrastructure services, providing global support to our businesses. The position offers a long-term contract employment opportunity, where the specialist will analyze, investigate, and resolve global infrastructure incidents and problems.
Responsibilities:
Operating and managing storage and Virtual VMware infrastructure to ensure the delivery of our hosted services.
Proactively monitoring the IT estate to maintain high availability of services.
Utilizing the Service Now tool for incident management.
Installing or removing hardware and/or software and associated connections following supplied instructions and tools.
Documenting results of installations in accordance with agreed procedures.
Contributing to investigations of problems and faults concerning the installation of hardware and/or software.
Collecting agreed performance statistics using system management software and tools.
Performing operational procedures including network configuration, installation, and maintenance.
Using network management tools to collect and report on network load and performance statistics.
Implementing maintenance and installation work.
Carrying out defined system backups and restoring data where necessary.
Performing regular high-performance scalable backups and restores on a schedule and tracking offsite storage.
Carrying out documented configuration for allocation of storage, installation, and maintenance of the storage system as per the agreed operational procedure.
Identifying operational problems and contributing to their resolution.
Requirements
In-depth knowledge and understanding of technical support functions
Proficiency in operations and procedures related to technical support
Experience with the implementation and configuration management of various systems
Familiarity with networking, including knowledge of routers, switches, and networking tools
Expertise in monitoring tools and specification frameworks
Proficiency in managing and maintaining storage and backup technologies
Understanding of computer hardware, Linux technologies, and VMware
Experience with firewall technologies, Microsoft Windows Server, and Cisco Technologies
Knowledge of scalability and scale-out methods
Familiarity with restoration processes and procedures
Skills in statistical analysis and data interpretation
Ability to work with VMware technologies and ensure their proper configuration and maintenance
Proficiency in working with diverse network systems including routers and switches.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in search of a Technical Support Specialist III to join our team in MEMPHIS, Tennessee. This role is crucial in the management of our IT infrastructure services, providing global support to our businesses. The position offers a long-term contract employment opportunity, where the specialist will analyze, investigate, and resolve global infrastructure incidents and problems.
Responsibilities:
Operating and managing storage and Virtual VMware infrastructure to ensure the delivery of our hosted services.
Proactively monitoring the IT estate to maintain high availability of services.
Utilizing the Service Now tool for incident management.
Installing or removing hardware and/or software and associated connections following supplied instructions and tools.
Documenting results of installations in accordance with agreed procedures.
Contributing to investigations of problems and faults concerning the installation of hardware and/or software.
Collecting agreed performance statistics using system management software and tools.
Performing operational procedures including network configuration, installation, and maintenance.
Using network management tools to collect and report on network load and performance statistics.
Implementing maintenance and installation work.
Carrying out defined system backups and restoring data where necessary.
Performing regular high-performance scalable backups and restores on a schedule and tracking offsite storage.
Carrying out documented configuration for allocation of storage, installation, and maintenance of the storage system as per the agreed operational procedure.
Identifying operational problems and contributing to their resolution.
Requirements
In-depth knowledge and understanding of technical support functions
Proficiency in operations and procedures related to technical support
Experience with the implementation and configuration management of various systems
Familiarity with networking, including knowledge of routers, switches, and networking tools
Expertise in monitoring tools and specification frameworks
Proficiency in managing and maintaining storage and backup technologies
Understanding of computer hardware, Linux technologies, and VMware
Experience with firewall technologies, Microsoft Windows Server, and Cisco Technologies
Knowledge of scalability and scale-out methods
Familiarity with restoration processes and procedures
Skills in statistical analysis and data interpretation
Ability to work with VMware technologies and ensure their proper configuration and maintenance
Proficiency in working with diverse network systems including routers and switches.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.