IT Lead

ARES is Seeking an IT Lead. The IT Lead position is the primary point of contact for IT projects and issues related to the programs supported by the HSFTIC contract.

Responsibilities:

Manages IT Projects, IT Service Requests, and helpdesk activities for the Program supported

Maintains Program IT Standard Operating Procedures and IT Plans

Interfaces with to the NASA Agency IT, advocating on behalf of the program, and escalating issues as needed to NASA program management

Coordinates activities for International & External Partner Liaison support

Facilitate and manage access to NASA information systems and resources

Coordinate resolution of application and network connectivity issues

Educate users on Program and Agency Enterprise and Center IT access processes, procedures, and tools

Support documentation and resolution discussions related to data breaches

Minimum Requirements:

Strong technical skills and ability to learn new environments and processes quickly.

Excellent communication (both verbal and written) and interpersonal skills. Must be able to communicate clearly and concisely to customers and management.

Strong organizational skills, attention to detail and excellent follow-through skills.

Experience working individually and actively participating on integrated teams.

Preferred Qualifications:

Experience working with SharePoint

Experience developing technical documentation and training

Education and Relevant Work Experience:

BA / BS degree in the appropriate discipline from an accredited college or university, or equivalent experience.

BA/BS degree in the appropriate discipline from an accredited college or university or equivalent experience plus, five (5) years of IT experience.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an EEO/AA/Disability/Vets Employer and complies with E-Verify.

ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.