Software Engineer III - ServiceNow Portal Developer

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III - ServiceNow Portal Developer at JPMorgan Chase within the Corporate Sector, IT Services Department, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

In particular, you will collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions. You will design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting. This role provides an opportunity to customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities. You will also have the chance to work with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.

Job responsibilities

• Collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions.
• Design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting.
• Customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities and create responsive and mobile-friendly Service Portal interfaces that align with industry best practices and user experience design principles.
• Collaborate with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.
• Conduct testing and quality assurance to ensure the functionality, usability, and performance of Service Portal applications.
• Provide training and support to end-users on Service Portal usage and best practices.
• Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Contribute to software engineering communities of practice and events that explore new and emerging technologies and stay up to date with the latest web technologies and trends to recommend innovative solutions to clients.
• Add to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Formal training or certification on ServiceNow concepts and proficient advanced experience as a ServiceNow Service Portal Developer and developing custom, advanced portal widgets
• Extensive Transition & Transformation experience with ServiceNow Platform
• Expertise in web development technologies such as HTML, CSS, JavaScript, and jQuery
• Expertise in ServiceNow development, including client scripts, UI policies, business rules, and workflows.
• Expertise with AngularJS or other modern JavaScript frameworks and expertise in responsive design principles and mobile-friendly development.
• Excellent analytical and problem-solving skills and effective communication and collaboration skills to work with clients and cross-functional teams
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
• Experience with creating visually appealing and interactive Service Portal themes and layouts.
• Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module.
• Familiarity with RESTful APIs and integration techniques.
• Understanding of Agile/Scrum methodologies.

Please note this position is a Hybrid Office Work Position with our Office in Plano, Texas. This is Not a Remote Only Position.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans