Technical Support Specialist

A-Line is now hiring a Support Specialist. The Support Specialist would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Support Specialist position, please apply here or contact Mia Garrett at Mgarrett@alinestaffing.com or 586-422-1209.

Support Specialist Compensation

• Base Hourly Range: $20.70
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Support Specialist Highlights

• Remote after training
• Assigned 8-hour shifts

Support Specialist Responsibilities

• Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience.
• This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
• Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies.
• This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.

Support Specialist Requirements

• 0 2 years IT or clinical setting experience preferred
• Some college or higher education preferred
• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments Responsibilities
• Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
• Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
• Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
• Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance

If you think this Support Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett Recruiting Assistant

Mgarrett@alinestaffing.com or 586-422-1209