ServiceNow SACM Configuration Management Analyst

The ServiceNow Configuration Management Analyst is part of the Service Asset and Configuration Management (SACM)

• Must be able to work US hours (both PST and MST).
• Bachelor's degree in a technology or business-related field or 3+ years of Configuration Management experience
• Managing a large CMDB environment.
• Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and
• Change Management, Project and Portfolio Management, Service Catalog, etc.)
• 3+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management
• organization.
• 3+ years of experience in working with inventory discovery tools and infrastructure management tools used to
• provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
• 3+ years of experience with CSDM (Common Service Data Model).
• Must have quality documentation skills reporting capabilities and experience.
• General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its
• rules.
• 3+ years of experience driving SACM process adherence throughout a complex IT organization using data.
• 3+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive
• behavior.
• Proven success in establishing and/or managing large data repositories and managing multi-source
• environments.
• Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure,
• Operations Centers, and Service Desks.
• Familiarity with DevOps and/or Agile methodologies
• Encompasses a particularly good all-round understanding of IT processes and service management.