Video & Collaboration Support Specialist

Description
We are seeking a dedicated Video & Collaboration Support Specialist to support the global video conferencing and collaboration environment, specifically for company executives. Our client is standardizing on Cisco and Microsoft technologies and requires individuals with strong critical thinking skills, an analytical mindset, and a passion for continuous learning.
Responsibilities:

• Deliver white glove support for executives and VPs.
• Provide L1/L2 troubleshooting support in an enterprise environment.
• Offer technical support and troubleshooting in helpdesk or desktop support roles.
• Manage setup and support of audio/visual/control solutions for executive meetings and events.
• Support conference room technology and troubleshoot user issues during conferencing meetings.
• Utilize collaboration tools such as MS Teams and Cisco WebEx.

Required Skills:

• Proficiency in MS Teams, AV, Conferencing Services, Unified Communications, Webex, Cisco, Telepresence, Video Conferencing, Microsoft Teams, Collaboration, and Jabber.

Top Skills:

• MS Teams
• AV
• Conferencing Services
• Unified Communications
• Webex
• Cisco
• Telepresence
• Video Conferencing
• Microsoft Teams
• Collaboration
• Jabber

Advanced Soft Skills:

• Exceptional Communication: Ability to convey complex technical information clearly and effectively to non-technical executives.
• Professionalism: Maintain a high level of professionalism in all interactions, demonstrating respect, discretion, and confidentiality.
• Problem-Solving: Quickly and efficiently resolve issues, often under pressure, while maintaining a calm and composed demeanor.
• Adaptability: Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Empathy: Understand and anticipate the needs of executives, providing personalized and attentive support.
• Diligence: Ensure all aspects of conferencing services are meticulously managed and executed.

Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Abbott Park,IL.
Application Deadline
This position is anticipated to close on Mar 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.