Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Continuous Monitoring
Network
Documentation
Incident Management
Operational Efficiency
Emerging Technologies
Continuous Improvement
Help Desk
Technical Support
System Administration
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
HTTP
IT Infrastructure
Servers
Database
Virtual Machines
Storage
Reporting
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Communication
Customer Service
FOCUS
Grafana
CompTIA
Network+
Amazon Web Services
Cloud Computing
Microsoft
Microsoft Azure
Taxes
Life Insurance
Collaboration
Partnership
Law
Job Details
Description
We are seeking a proactive and detail-oriented Level 1 Monitoring Center Analyst to join our team. The ideal candidate will have at least one year of experience in a monitoring center environment, a fundamental understanding of technology, and experience with cloud environments such as Azure and AWS. This role is responsible for ensuring the continuous monitoring of critical systems across on-premises and cloud infrastructures and resolving issues in a timely and efficient manner to maintain optimal system performance. Key Responsibilities: Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases. Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources. Escalate complex or unresolved issues to the appropriate technical team or senior analyst. Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required. Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems. Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems. Assist in maintaining the integrity and availability of critical systems by responding to alerts and performing preventive tasks, including those within cloud platforms like Azure and AWS. Collaborate with cross-functional teams to improve incident response times and overall operational efficiency. Maintain knowledge of best practices and emerging technologies in monitoring, especially in cloud environments like Azure and AWS, to ensure continual improvement.
Skills
Troubleshooting, Help desk support, azure, aws, systems support, applications support
Top Skills Details
Troubleshooting,Help desk support,azure,aws,systems support,applications support
Additional Skills & Qualifications
At least 1 year of experience in a technical support, IT monitoring, or system operations role. Fundamental understanding of networking concepts (TCP/IP, DNS, HTTP, etc.) and IT infrastructure (servers, databases, cloud services such as Azure and AWS). Familiarity with cloud environments like Azure and AWS, including basic monitoring tasks such as resource utilization, virtual machines, storage, and services within these platforms. Experience with monitoring tools and systems used to track and report system health and performance. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical and problem-solving skills, with attention to detail. Excellent communication skills, both written and verbal. Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy. A strong customer service orientation with a focus on resolving technical issues efficiently. Desired Skills Basic understanding of monitoring and observability principles and best practices. Experience with common monitoring and alerting tools (e.g., Grafana, OpsRamp, BigPanda, Elastic, App Dynamicsetc.). Familiarity with cloud-based monitoring tools and services in Azure and AWS (e.g., AWS CloudWatch, Azure Monitor). IT certifications such as CompTIA A+, Network+, or AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or similar certifications are a plus.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Evansville,IN.
Application Deadline
This position is anticipated to close on Mar 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a proactive and detail-oriented Level 1 Monitoring Center Analyst to join our team. The ideal candidate will have at least one year of experience in a monitoring center environment, a fundamental understanding of technology, and experience with cloud environments such as Azure and AWS. This role is responsible for ensuring the continuous monitoring of critical systems across on-premises and cloud infrastructures and resolving issues in a timely and efficient manner to maintain optimal system performance. Key Responsibilities: Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases. Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources. Escalate complex or unresolved issues to the appropriate technical team or senior analyst. Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required. Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems. Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems. Assist in maintaining the integrity and availability of critical systems by responding to alerts and performing preventive tasks, including those within cloud platforms like Azure and AWS. Collaborate with cross-functional teams to improve incident response times and overall operational efficiency. Maintain knowledge of best practices and emerging technologies in monitoring, especially in cloud environments like Azure and AWS, to ensure continual improvement.
Skills
Troubleshooting, Help desk support, azure, aws, systems support, applications support
Top Skills Details
Troubleshooting,Help desk support,azure,aws,systems support,applications support
Additional Skills & Qualifications
At least 1 year of experience in a technical support, IT monitoring, or system operations role. Fundamental understanding of networking concepts (TCP/IP, DNS, HTTP, etc.) and IT infrastructure (servers, databases, cloud services such as Azure and AWS). Familiarity with cloud environments like Azure and AWS, including basic monitoring tasks such as resource utilization, virtual machines, storage, and services within these platforms. Experience with monitoring tools and systems used to track and report system health and performance. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical and problem-solving skills, with attention to detail. Excellent communication skills, both written and verbal. Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy. A strong customer service orientation with a focus on resolving technical issues efficiently. Desired Skills Basic understanding of monitoring and observability principles and best practices. Experience with common monitoring and alerting tools (e.g., Grafana, OpsRamp, BigPanda, Elastic, App Dynamicsetc.). Familiarity with cloud-based monitoring tools and services in Azure and AWS (e.g., AWS CloudWatch, Azure Monitor). IT certifications such as CompTIA A+, Network+, or AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or similar certifications are a plus.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Evansville,IN.
Application Deadline
This position is anticipated to close on Mar 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.