Overview
Skills
Job Details
On-Site and After Hours Work requried - Candidates must be local to Austin, TX to be considered.
We are looking for an AV Technician to support a managed desktop infrastructure by implementing standardized desktops, along with a feasible hardware/software lifecycle. This position will have heavy emphasis on Audio Video support in Cisco WebEx conference room environments.
NOTE: This contractor will work a flexible work schedule anywhere between the hours of 6:00AM-10:00PM depending on the need. This position will be responsible for covering late night and weekend mandatory meetings 6-7 days out of the month while still working 40 hours a week.
This position will also participate in the rotating on-call schedule.
Primary Roles and Responsibilities
- Audio Video
- Provide hands on support for users at onsite meetings
- Regulates sound inputs and feeds and/or coordinates audio feeds with live broadcasts and recordings.
- Troubleshoots and performs repairs and routine cleaning of audio and video equipment.
- Sets up, hauls, loads, and unloads equipment; operates cameras, lighting equipment, teleprompters, microphones, and other audio equipment; and monitors and adjusts equipment during recording sessions.
- Constructs and position sets, lighting equipment, and other equipment and property.
- Determines video production equipment needs and makes recommendation for purchases.
- Research technology solutions to address video production needs.
- Technical Support
- Provide end-to-end coordination of outages
- Gather/verify caller contact information
- Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
- Triage and troubleshoot customer calls; Escalation point as Tier 1/2 Support
- Support Microsoft SCCM
- Perform enterprise desktop installations and updates via managed services
- Perform call-backs within target-response-times
- Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)
- Monitor Service Desk queues
- Update/escalate tickets as appropriate
- Monitor systems for problems/alerts
- Systems Administration
- Perform systems/accounts administration within target-response-times
- Assist with conference room Exchange calendars
- Documentation systems and processes
- Document, test, and publish processes/procedures
- Participate in developing and testing knowledge management content (knowledgebase)
- Assist Service Desk resources with knowledge management activities
- Training & Development
- Attend product training as deemed appropriate
- Achieve technical certifications as determined by IT management
- Maintain awareness of IT quality programs and standards
Worker Skills and Qualifications
Minimum Requirements (Required)
Years | Skills/Experience |
4-7 | Setting up and maintaining A/V equipment |
4-7 | Perform installs of A/V equipment |
4-7 | Install and maintain hardware and/or software for desktop systems |
1 | Troubleshoot computer, printer problems |
2 | Provide professional technical customer service to users. |
2 | Schedule, document, and close work orders via support software |
Valid Texas Class C Driver License. |
Preferred (Optional):
Years | Skill/Experience |
1 | Perform Advanced System administration duties, e.g. adding user accounts, group policy Management, packaging and deploying software |
1 | Track and monitor company technology asset inventory |
1 | Computer certification |