Helpdesk Support Technician

    • BC Networks, Inc.
  • San Jose, CA
  • Posted 37 days ago | Updated 2 hours ago

Overview

Remote
On Site
$65,000 - $70,000
Full Time

Skills

Desktop management
Internet
Remote desktop
Software distribution
Asset management
Antivirus
Optimization
Management
Servers
Microsoft
Printers
Network
Backup administration
Customer service
Critical thinking
Computer science
Microsoft Windows
Communication
Computer hardware
Multitasking
Leadership
Managed services
Computer networking
Outsourcing
Help desk
Cloud computing
Real-time
Remote Support
Supervision
Attention to detail

Job Details

Job Description

Job Description

We are seeking a Helpdesk Support Technician to join our team! You will resolve computer-related issues for our clients.

BC Networks is an IT Managed Services provider, focused on providing support and management services for small to medium sized businesses. Please visit our website for more information: http://www.bcnetworks.com/

BCN utilizes a combination of automated systems to perform real-time monitoring and remote support for each device we support located at our client s premise that include advanced desktop management tools, including internet based remote desktop control, software distribution, asset management, and virus protection services.

We are looking for a dynamic, self-motivated individual to provide configuration, installation, optimization and day to day management and maintenance of Microsoft Windows desktops, servers and networks. The ideal candidate is an expert systems engineer with extensive background in Microsoft platforms.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Provide end user remote support to clients and onsite support
  • Install, configure, and support Windows desktop systems, software, printers, and peripherals
  • Monitor systems and network for general health and performance and address issues as they come up
  • Analyze performance, and recommend\implement strategies for improvement
  • Ensure regular backups and occasional restores
  • Proactively seek out solutions to problems before they become critical events
  • Document tasks, procedures, environments and create run books for setting up and maintaining systems
  • Participate in on-call rotation
  • Work collaboratively with other staff

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • BS in Computer Science or related field or equivalent experience
  • 2+ years of experience working on Windows desktops
  • Effective oral and written communication
  • Proven technical troubleshooting ability and strong hardware\software diagnostic skills
  • Ability to multi-task and work under tight deadlines
  • Attention to detail
  • High moral standards
Company Description
BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.

We provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.

BC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.

The ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.

Company Description

BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.\r\n\r\nWe provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.\r\n\r\nBC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.\r\n\r\nThe ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.