Overview
On Site
Full Time
Skills
Law enforcement
Innovation
Incident management
Change request management
Knowledge management
SSO
Active Directory
Problem management
Technical Support
Forms
Scripting
Collaboration
Provisioning
Research
Reporting
IT service management
Management
Business rules
Workflow
HTML
XML
Cascading style sheets
Bootstrap
JavaScript
AngularJS
jQuery
Communication
ITIL
Agile
Customization
UI
Version control
Git
Linux administration
ServiceNow
.NET
DoD
Security clearance
SAP BASIS
Information Technology
Systems engineering
FOCUS
Job Details
Job ID: 2409016
Location: ARLINGTON, VA, US
Date Posted: 2024-07-03
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC has an opening for a ServiceNow Systems Administrator in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.
The ServiceNow Administrator is responsible for the configuration, administration, and support of the ServiceNow platform. This role involves managing the platform's health, implementing changes, and ensuring optimal performance to meet the organization's needs. The ServiceNow Administrator will collaborate with IT teams and business stakeholders to deliver effective solutions and improvements.
Key Responsibilities:
Qualifications
Required Qualifications:
Desired Qualifications:
Citizenship & Clearance Requirements:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: ARLINGTON, VA, US
Date Posted: 2024-07-03
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC has an opening for a ServiceNow Systems Administrator in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.
The ServiceNow Administrator is responsible for the configuration, administration, and support of the ServiceNow platform. This role involves managing the platform's health, implementing changes, and ensuring optimal performance to meet the organization's needs. The ServiceNow Administrator will collaborate with IT teams and business stakeholders to deliver effective solutions and improvements.
Key Responsibilities:
- Platform Administration:
- Administer and maintain the ServiceNow platform in a self-hosted environment, ensuring its stability, performance, and availability. This includes semi-annual upgrades of the application in addition to updates and hotfixes of installed store apps.
- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
- Manage ServiceNow instance security, including user/group access, roles, and permissions.
- Install and configure new ServiceNow store apps and plugins.
- Incident and Problem Management:
- Troubleshoot and resolve issues related to the ServiceNow platform.
- Provide technical support and guidance to end-users and stakeholders.
- Monitor and maintain the health of the ServiceNow platform through regular checks and proactive maintenance.
- Development and Customization:
- Develop and implement new modules, workflows, and custom applications within the ServiceNow platform.
- Create and maintain service catalogs, forms, scripts, and automated workflows.
- Collaborate with teams to design and implement integrations with other systems.
Qualifications
Required Qualifications:
- Bachelor's degree and 5 years of relevant experience. Additional experience can be considered in lieu of a degree.
- Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, system upgrades, system updates, hotfixes, and maintenance activities.
- Experience supporting the implementation, administration, and configuration of ServiceNow modules into an existing ServiceNow instance.
- Experience using the ITSM suite to include the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
- Experience with front-end technology and frameworks such as HTML, XML, CSS, Bootstrap, JavaScript, AngularJS, JQuery and UI Framework on Next
- Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile.
- Experience customizing and configuring the application UI and automated processing capabilities.
- Experience with source/version control using Git as well as update sets.
Desired Qualifications:
- Linux administration skills
- ServiceNow certifications
- ServiceNow development experience
- .NET experience
- Active Secret Clearance
Citizenship & Clearance Requirements:
- ship Required.
- Must be able to obtain DoD Secret Clearance and USMS Public Trust prior to joining our team.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.