IT Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Analyst in Washington, DC.

Summary:
The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner.

Responsibilities:
* IT Support Analyst will respond to and resolve all IT support calls/emails for all locations
* Provide IT Support for all employees, in offices and working virtually
* Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices
* Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices
* Support meeting room and video conference facilities, including systems like Teams and Zoom
* Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets
* Manage hardware asset inventory and equipment lifecycle
* As an IT Support Analyst, you will enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks
* Work closely with other IT professionals and departments to understand and address their IT needs
* Must be able to work at least 3 days per week in the local company office
* Minor travel occasionally required (less than 10%)

REQUIREMENTS:
* BA/BS degree in Information Technology, Computer Science, or related field is a plus
* Minimum of 5 years of relevant experience
* Knowledge of workstation hardware (Windows 11, Apple MacBooks) and mobile devices (iOS, Android, BYOD)
* Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.)
* Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc.)
* Strong understanding of networking concepts and technologies
* Excellent documentation and process skills, and discretion in handling confidential information
* Exceptional communication and interpersonal skills, with the ability to work independently and as part of a team
* Relevant technology certifications desirable
* Experience with Jamf or Intune is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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