Overview
Remote
On Site
$38 - $65 hourly
Contract - W2
Contract - Temp
Skills
Meta-data management
Knowledge base
Accessibility
Evaluation
Service delivery
User experience
Documentation
Governance
Business intelligence
ServiceNow
Reporting
Management
Web portals
Agile
Communication
Fluency
English
Artificial intelligence
Messaging
Data
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst/Knowledge Manager in Chicago, IL.
Overview:
The Business Analyst's primary responsibility is to perform a comprehensive assessment of our current meta data usage/keyword application and identify improvement opportunities in the company's knowledge base. They should produce a best practice write up that we can manage to and share with our HR knowledge authors globally and assist with the execution of the identified plan/steps in improving Knowledge searchability and accessibility.
An ideal candidate thrives in a dynamic fast-paced environment and has a background in performing in-depth evaluation of data presented to them. This individual will work closely with the Knowledge Manager to review and improve the quality of Knowledge documents globally.
Key Tasks:
* Serve as a strong consultative partner to the global process owners to holistically own the employee experience in the HelpHub portal and continuously review and improve process performance and service delivery; Take responsibility for the user experience and make changes where necessary and fully understand the global view of the product and ensure all users across all geographies have a great product experience; Working closely with the Global Knowledge Manager, evaluating and modifying process documents for better utilization globally
* Work with the ServiceNow product owner and other platform owners to ensure a seamless experience for employees across our core HR platform; Support in developing and maintaining the HR technology process landscape document to ensure that HR and HRIT understand where duplication of technology; Participate in all product/platform related project activities
* Play a significant role in the HR technology governance process and represent the HelpHub portal in this forum, ensuring appropriate preparation for monthly and our bi-annual CoE meetings
REQUIREMENTS:
* BSc or BA degree
* 3-5 years of experience working in similar role
* Experience of working with ServiceNow in a product owner capacity or equivalent other relevant experience
* Practitioner level knowledge of evolving ServiceNow to support our HR teams
* Strong knowledge of ServiceNow components such as service catalogue, reporting virtual agent, case management, portal, knowledge, etc.
* Knowledge of Agile methodology of experience working in an Agile way
* Great communication and interpersonal skills, able to build effective relationships and work collaboratively with our global process owners and business stakeholders
* Ability to understand business priorities and align technology opportunities
* Ability to prioritize workload and provide timely follow-up and resolution
* Fluent in English, both oral and written
* Knowledge of any other language is an advantage
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Business Analyst/Knowledge Manager in Chicago, IL.
Overview:
The Business Analyst's primary responsibility is to perform a comprehensive assessment of our current meta data usage/keyword application and identify improvement opportunities in the company's knowledge base. They should produce a best practice write up that we can manage to and share with our HR knowledge authors globally and assist with the execution of the identified plan/steps in improving Knowledge searchability and accessibility.
An ideal candidate thrives in a dynamic fast-paced environment and has a background in performing in-depth evaluation of data presented to them. This individual will work closely with the Knowledge Manager to review and improve the quality of Knowledge documents globally.
Key Tasks:
* Serve as a strong consultative partner to the global process owners to holistically own the employee experience in the HelpHub portal and continuously review and improve process performance and service delivery; Take responsibility for the user experience and make changes where necessary and fully understand the global view of the product and ensure all users across all geographies have a great product experience; Working closely with the Global Knowledge Manager, evaluating and modifying process documents for better utilization globally
* Work with the ServiceNow product owner and other platform owners to ensure a seamless experience for employees across our core HR platform; Support in developing and maintaining the HR technology process landscape document to ensure that HR and HRIT understand where duplication of technology; Participate in all product/platform related project activities
* Play a significant role in the HR technology governance process and represent the HelpHub portal in this forum, ensuring appropriate preparation for monthly and our bi-annual CoE meetings
REQUIREMENTS:
* BSc or BA degree
* 3-5 years of experience working in similar role
* Experience of working with ServiceNow in a product owner capacity or equivalent other relevant experience
* Practitioner level knowledge of evolving ServiceNow to support our HR teams
* Strong knowledge of ServiceNow components such as service catalogue, reporting virtual agent, case management, portal, knowledge, etc.
* Knowledge of Agile methodology of experience working in an Agile way
* Great communication and interpersonal skills, able to build effective relationships and work collaboratively with our global process owners and business stakeholders
* Ability to understand business priorities and align technology opportunities
* Ability to prioritize workload and provide timely follow-up and resolution
* Fluent in English, both oral and written
* Knowledge of any other language is an advantage
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.