Application Architect

• This role provides Platform support for the critical applications and services under Merchant Services multiple Platforms.
• Platform (L2), Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day to day operations of the technology platform.
• Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

• The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications.
• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.

• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• May provide coaching and mentoring for other employees but does not directly manage others.
• Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.
• Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.
• Serves as an escalation point between the client/business areas.
• Effective communication skills Strong documentation skills Broad understanding of Linux/Unix Understanding of SQL scripting Strong knowledge of Oracle DB Ability to work under high intense technical troubleshooting operations Experience in Splunk, Interscope and AppDynamics application Programming Interface (API) integration. Strong knowledge of Cloud technology, i.e. AWS, Azure and Heroku.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.