Overview
On Site
Full Time
Skills
Artificial intelligence
Customer relationship management (CRM)
Specification
Product support
Customer satisfaction
Hardware Support
Break/Fix
Leadership
Revenue growth
Hardware troubleshooting
ProLiant
FOCUS
Mentorship
Knowledge sharing
Computer networking
Operating systems
Data centers
High availability
Communication
Relationship building
Management
HPC
High performance computing
Network
Linux
Computer hardware
Blade servers
Repair
GPU
CPU
Optical fiber
Cabling
Data
Operations
ESD
Job Details
Description:
TEKsystems is seeking a Hardware Engineer to support a large computing system at a stealth AI start up company.
Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE
Responsible for hardware support deliverables and acts as collaborator with end client for technical deliverables
Performs all types of hardware related tasks including installation, configuration, and break fix
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical responsibility area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply HPE solutions to meet moderately complex customer needs within areas of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
Required Knowledge and Skills:
5+ years of data center hardware repair experience
Technical skills to investigate and resolve complex problems
Strong experience handling internal server components
Experience with HPE ProLiant product line or similar
Experience performing detailed repairs and replacements on hardware components such as GPU, CPU, DIMM, NIC, and motherboard
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Familiar with networking and all supported operating system platforms
Knowledge and experience supporting enterprise data centers or high performance computing systems
Knowledge of high availability system environments
Understanding of IEEE cabling standards
Strong communication skills both verbal and written
Strong customer relationship building skills and ability to manage complex customer problems
Ability to perform while under high-pressure situations
Ability to read/understand cable labels to determine source-destination
Ability to lift 50 pounds
Skills:
Hardware, Data center, Blade, Server, Rack, Stack, Cable, troubleshoot, fiber, Component repair, GPU, CPU, DIMM, NIC, motherboard, IEEE, fiber optic cable, troubleshooting, cabling, data center operations, rack and stack, HPC, High Performance Computing, network fabric, Linux
Top Skills Details:
Hardware,Data center,Blade,Server,Rack,Stack,Cable,troubleshoot,fiber,Component repair,GPU,CPU,DIMM,NIC,motherboard,IEEE,fiber optic cable,troubleshooting,cabling,data center operations,rack and stack
Additional Skills & Qualifications:
Personnel will need to bring the following items:
ESD shoes (hard-toe)
Long sleeve shirt and/or smock
Long pants
Cut-proof gloves
Eye protection or safety glasses
Driver and standard bit kit
Adjustable wrench (opens up to at least 1")
Channel locks
Experience Level:
Intermediate Level
**Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits available
for this temporary role may include the following:
Medical, dental
& vision
Critical Illness,
Accident, and Hospital
401(k) Retirement
Plan - Pre-tax and Roth post-tax contributions available
Life Insurance
(Voluntary Life & AD&D for the employee and dependents)
Short and long-term
disability
Health Spending
Account (HSA)
Transportation
benefits
Employee Assistance
Program
Time Off/Leave (PTO,
Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking a Hardware Engineer to support a large computing system at a stealth AI start up company.
Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE
Responsible for hardware support deliverables and acts as collaborator with end client for technical deliverables
Performs all types of hardware related tasks including installation, configuration, and break fix
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical responsibility area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply HPE solutions to meet moderately complex customer needs within areas of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
Required Knowledge and Skills:
5+ years of data center hardware repair experience
Technical skills to investigate and resolve complex problems
Strong experience handling internal server components
Experience with HPE ProLiant product line or similar
Experience performing detailed repairs and replacements on hardware components such as GPU, CPU, DIMM, NIC, and motherboard
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Familiar with networking and all supported operating system platforms
Knowledge and experience supporting enterprise data centers or high performance computing systems
Knowledge of high availability system environments
Understanding of IEEE cabling standards
Strong communication skills both verbal and written
Strong customer relationship building skills and ability to manage complex customer problems
Ability to perform while under high-pressure situations
Ability to read/understand cable labels to determine source-destination
Ability to lift 50 pounds
Skills:
Hardware, Data center, Blade, Server, Rack, Stack, Cable, troubleshoot, fiber, Component repair, GPU, CPU, DIMM, NIC, motherboard, IEEE, fiber optic cable, troubleshooting, cabling, data center operations, rack and stack, HPC, High Performance Computing, network fabric, Linux
Top Skills Details:
Hardware,Data center,Blade,Server,Rack,Stack,Cable,troubleshoot,fiber,Component repair,GPU,CPU,DIMM,NIC,motherboard,IEEE,fiber optic cable,troubleshooting,cabling,data center operations,rack and stack
Additional Skills & Qualifications:
Personnel will need to bring the following items:
ESD shoes (hard-toe)
Long sleeve shirt and/or smock
Long pants
Cut-proof gloves
Eye protection or safety glasses
Driver and standard bit kit
Adjustable wrench (opens up to at least 1")
Channel locks
Experience Level:
Intermediate Level
**Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits available
for this temporary role may include the following:
Medical, dental
& vision
Critical Illness,
Accident, and Hospital
401(k) Retirement
Plan - Pre-tax and Roth post-tax contributions available
Life Insurance
(Voluntary Life & AD&D for the employee and dependents)
Short and long-term
disability
Health Spending
Account (HSA)
Transportation
benefits
Employee Assistance
Program
Time Off/Leave (PTO,
Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.