Service Desk Analyst

Overview

On Site
$30 - $40
Contract - W2
Contract - 12 Month(s)

Skills

Help desk
Helpdesk
Desktop support
Service Desk
IT Support
Computer Networking
Conflict Resolution
Customer Service
A+
Active Directory
Attention To Detail
Call Center
Computer Hardware
Virtual Private Network
Technical Support
TCP/IP
Remote Support
Remote Desktop
Problem Solving
Printers
Phone Support
Operating Systems
OS X
Microsoft Windows
Management
Laptop
Positive Attitude
Windows Services
DHCP
DNS
FOCUS
Linux

Job Details

Title: Service Desk Analyst

Industry: Medical Device
Location: Goleta, CA (Mon - Fri On-site)
Duration: 12 months
Hours: M-F 8am to 5pm
Job Description:
Job Description:
The Service Desk Temp will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.
Required Skills:
  • 1 to 3 years of experience in an IT support role
  • 1 to 3 years Call Center experience
  • In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
  • Familiarity with other operating system macOS / Linux beneficial.
  • Experience with remote desktop tools and remote support software
  • Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
  • Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
  • Proficient in using Active Directory tools and manage users accounts, groups, permissions.
  • Remote tool Support.
Preferred Skills:
  • Effective Communicator.
  • Time Management and prioritizing multiple initiatives at once.
  • Customer Service focused.
  • Problem-Solving Skills.
  • Able to adapt in a fast-paced environment.
  • Strong time management skills.
  • Able to function well in team environment.
  • Attention to Detail.
  • Professional.
  • Able to meet with management to give presentation on recommendations.
  • Able to navigate through conflict resolution.
  • Positive attitude, enthusiastic about technology.
  • Continuous learning and pushing the team with new concepts.
Education Requirements:
  • High School Diploma or equivalency
Preferred Certifications:
  • A+ certification a plus
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