Salesforce Technical Lead

Job Title: Salesforce Technical Lead

Location: Brea, CA(Hybrid)

Experience: 10+ Years

Duration: 6 Months (Contract to Hire)

Visa: H1B, or USC

Job Description:

We are seeking an experienced Salesforce Technical Lead with 10+ years of experience to join our team to deliver scalable solutions on Salesforce Sales Cloud, Service Cloud, Experience Cloud, Account Engagement and Vlocity providing strategic direction for the platform and ensuring the successful deployment of customer service solutions. The Technical Lead will collaborate with business stakeholders, technical teams, and customers to deliver optimized service cloud solutions tailored to business needs

Responsibilities:

• To lead, design and develop customization of Salesforce Sales Cloud/Service Cloud/Experience Cloud/Account Engagement/Vlocity solutions for Client.
• Collaborate with Client stakeholders to understand the requirements and provide scalable and futuristic solutions
• Design technical design as per the requirements for different clouds (Sales, Service, Experience, Account Engagement etc.,) and provide implementation plan
• Design and implement Salesforce flows to automate business processes.
• Should have good experience in integration to ensure the know the dependencies with other systems.
• Oversee the configuration and development of Salesforce features, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.
• Develop strategies for system upgrades, performance optimization, and user adoption.
• Hands-on experience in Apex, Visual Force, Lightning, Code review and Optimization on APEX and LWC (like create and enhance the LWC Page) is mandatory.
• Responsible to prepare Data Model, Provide Technical Tasks as per business requirements and translate the complex business requirements into Salesforce Solutions.
• Responsible to work/develop operational excellence across the cross-functional environment including development, data cleanliness, privacy, security, tracking and reporting of essential metrics for each client project.

Requirements:

• A proven Salesforce professional with multiple full lifecycle Salesforce Service Cloud implementations with 10+ years of experience working with Salesforce preferably large-scale Salesforce implementations.
• Should have good understanding on platform concepts like Apex, JavaScript, Visualforce & LWC.
• In-depth knowledge of Salesforce configurations, including custom objects, fields, workflows, validation rules, process builder record types to support business processes.
• Solid understanding of SDLC Methodologies and Agile development practices.
• Expertise in Salesforce configuration, including workflows, process automation, Case Management, and Knowledge Base
• Strong understanding of Salesforce integration patterns and technologies (APEX, Lightning, Visualforce, REST/SOAP APIs).
• Effective Communication skills to collaborate with cross functional teams, stakeholders to explain the technical concepts to non-technical stakeholders.
• Salesforce certifications such as Salesforce Service Cloud Consultant, Salesforce Certified Application Architect, or Salesforce Certified System Architect are highly desirable.

Certifications:

• Salesforce Service Cloud Consultant - Good to have
• Salesforce Sales Cloud Consultant Good to have
• Salesforce System Architect - Preferred