Overview
On Site
USD 93,500.00 - 155,900.00 per year
Full Time
Skills
Analytics
Strategy
Machine Learning (ML)
Natural language
Microsoft IAS
Data
Deep learning
User experience
Customer experience
Call center
Solution architecture
Functional design
IT management
Computer science
Data Science
Enterprise software
Management
Software development
Microsoft Azure
Natural language processing
Generative Artificial Intelligence (AI)
Amazon Web Services
Design
Agile
Performance testing
Optimization
Multitasking
General skills
Policies
Thought leadership
Emerging technologies
Artificial intelligence
UI
Presentations
Messaging
Collaboration
Leadership
Health care
Legal
Law
Interviewing
Payments
Recruiting
Immigration
Job Details
ROLE SUMMARY
The Pfizer Intelligent Assistance Solutions (IAS) Team within the AI Data and Analytics (AIDA) organization is responsible for the products/platforms strategy of Machine Learning (ML), Natural Language Process (NLP) and Generative AI capabilities across the enterprise. Its mission is to innovate, build, standardize and scale breakthrough AI/GenAI solutions, products and platforms that enable Pfizer to connect digitally with all our customers.
The IAS Team seeks a Digital Assistant Product Engineer who will be responsible for leading a portfolio focused on developing innovative and interactive Digital Assistant products leveraging data, and advanced machine/deep learning, and recent advances in NLP and Generative AI to create breakthrough solutions that change patients' lives.
Day-to-day, the Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovative, design and scale Digital Assistant products such as Chatbots, Voice Assistants, Call Center Virtual Agents and Avatar Digital Humans.
ROLE RESPONSIBILITIES
The Digital Assistant Product Engineer responsibilities include but are not limited to:
Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks.
Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI.
Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders.
PHYSICAL/MENTAL REQUIREMENTS
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Information & Business Tech
#LI-PFE
The Pfizer Intelligent Assistance Solutions (IAS) Team within the AI Data and Analytics (AIDA) organization is responsible for the products/platforms strategy of Machine Learning (ML), Natural Language Process (NLP) and Generative AI capabilities across the enterprise. Its mission is to innovate, build, standardize and scale breakthrough AI/GenAI solutions, products and platforms that enable Pfizer to connect digitally with all our customers.
The IAS Team seeks a Digital Assistant Product Engineer who will be responsible for leading a portfolio focused on developing innovative and interactive Digital Assistant products leveraging data, and advanced machine/deep learning, and recent advances in NLP and Generative AI to create breakthrough solutions that change patients' lives.
Day-to-day, the Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovative, design and scale Digital Assistant products such as Chatbots, Voice Assistants, Call Center Virtual Agents and Avatar Digital Humans.
ROLE RESPONSIBILITIES
The Digital Assistant Product Engineer responsibilities include but are not limited to:
- Responsible for delivering the solution architecture, technical and functional design for Digital Assistant products and services.
- Manage the development efforts of multiple Digital Assistant projects in parallel across various business functions.
- Lead and monitor program progress, eliminate technical barriers, and ensure effective deliver of solutions to add values to our business customers.
- Integrate and collaborate with different technical teams across Digital to drive overall implementation and delivery.
- Develop strategic reusable components and micro-services that could be leveraged across projects to streamline delivery efforts.
- Act as a thought leader on emerging Digital Assistant capabilities and solutions.
- Provide technical leadership and oversight to a team of contractors.
- Collaborate with key stakeholders across Pfizer Digital and Strategic Partners.
- Master's in engineering, Computer Science or Data Science.
- 6+ years of experience in developing enterprise software solutions.
- 4+ years of experience with developing Conversational AI/GenAI based Digital Assistant/Chatbot based Solutions.
- 4+ Years of managing technical oversight to software development teams.
- 4+ years of experience building solutions in AWS (MS Azure and Google nice to have).
- Strong working knowledge of NLP/NLU, Conversational AI, Generative AI concepts, architectures, and best practices.
- Hands-on experience with developing solutions on industry leading Conversational AI platforms (i.e.: AWS LEX, Kore.ai, Google Dialogflow).
- Experience with Conversational design flow principals for chat, voice and avatar-based solution types.
- Experience with agile software development life cycle methodology and tools.
- Proven ability in performance testing and optimization of developed source code for an enterprise business.
- Ability to thrive in a fast-paced multi-disciplinary environment.
- Ability to effectively multi-task and drive several workstreams forward.
- Strong written and verbal communications skills.
Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks.
Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI.
Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders.
PHYSICAL/MENTAL REQUIREMENTS
- Computer work and virtual MS Teams Calls.
- Flexible to work across different time zones to support development teams and projects.
- Last day to apply: October 2, 2024
- Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Information & Business Tech
#LI-PFE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.