Overview
On Site
USD 39,000.00 - 62,000.00 per year
Full Time
Skills
Leadership
Nexus
Adobe AIR
SAFE
Screening
Network
Communication
Service level
Tablet
COTS
Network design
Routers
Internet
Audiovisual
Wireless communication
Computer hardware
Break/Fix
Printers
VTC
VoIP
Documentation
Issue tracking
IT infrastructure
Inventory
Customer service
Research
Management
Information systems
Operations
EOD
Security clearance
Technical Support
Laptop
Mobile devices
Repair
Cabling
A+
Network+
Microsoft
Cisco
Switches
Backbone.js
CAT6
Optical fiber
SCA
Insurance
Financing
Job Details
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at a irports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.
The position requires on-site work in Portland, Maine. Travel may be required up to 25% to site locations to support projects or as needed to support the TSA screening workforce.
Day to Day Work Responsibilities:
Responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment (STIP) adhering to contracted service level agreements .
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide technical guidance for directing and monitoring information systems operations.
Qualifications
Basic Qualifications:
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
Experience with desk-side IT support and Ability to communicate in a professional manner with senior executive government staff.
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Understanding of Cisco switches and fiber backbone interconnectivity.
4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
Ability to lift up to 40-50 pounds installing IT equipment.
Ability to push/pull carts transporting equipment.
Preferred Qualifications:
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at a irports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.
The position requires on-site work in Portland, Maine. Travel may be required up to 25% to site locations to support projects or as needed to support the TSA screening workforce.
Day to Day Work Responsibilities:
Responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment (STIP) adhering to contracted service level agreements .
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide technical guidance for directing and monitoring information systems operations.
Qualifications
Basic Qualifications:
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
Experience with desk-side IT support and Ability to communicate in a professional manner with senior executive government staff.
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Understanding of Cisco switches and fiber backbone interconnectivity.
4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
Ability to lift up to 40-50 pounds installing IT equipment.
Ability to push/pull carts transporting equipment.
Preferred Qualifications:
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.