Jr. Strategic Communications Specialist (ServiceNow)

Overview

Remote
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)

Skills

Strategic communication
Change management
Communication planning
Organizational change management
Business process
Collaboration
Management
KPI
Use cases
Scrum
Facilitation
Instructional design
ServiceNow

Job Details

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Jr. Strategic Communications Specialist (ServiceNow)
REMOTE
12+ month contract, potential extension

Job Summary:
The Junior Strategic Communications Specialist provides organizational change management support to help teams adapt to Enterprise Platform ServiceNow applications and new business processes. This role involves documenting change management strategies, developing communication plans, and collaborating with other change managers to ensure successful transitions. The Specialist will work closely with both technical and functional teams to support a smooth adoption of new practices, identify key performance outcomes, and establish metrics for success.

Key Responsibilities:
" Document organizational change strategies and actual changes related to the Enterprise Platform.
" Develop plans and communications to assist teams in adapting to new ServiceNow applications and business processes.
" Collaborate with government Platform Owners and other change managers to drive value management and identify success metrics.
" Support the implementation of Key Performance Indicators (KPIs) and other measurement metrics for use cases.
" Provide best practice recommendations to scrum teams for configuring new ServiceNow plug-ins and features.

Minimum Qualifications:
" 2+ years of experience in developing communications.
" 2+ years of experience facilitating training development and delivery.
" Experience with ServiceNow is strongly preferred.

***Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

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