Slack Engineer

At Rivian, we're driven by a mission to keep the world adventurous forever. This applies to both the emissions-free Electric Adventure Vehicles we create and the curious, courageous individuals we seek to attract. We consistently challenge what's possible and reframe old problems to seek new solutions. Our team is diverse, but we share a love for the outdoors and a desire to protect it.

Responsibilities

• Own, monitor, and assist with Service Now slack escalation queues
• Provide trusted support and escalation for technical issues
• Collaborate with users to ensure consistent performance
• Support and maintain Rivian s Slack and Collaboration work spaces
• Support and maintain our Slack Enterprise Environment and custom slack applications, while enforcing Rivian s best practices and standards.
• Think creatively and outside the box
• Document knowledge base articles for service desk and end users
• Identify and communicate gaps between current and desired end states
• Assist with delivery management processes and enforcement
• Schedule and lead ad-hoc demos and trainings for Slack, Custom Slack Apps and Workflow, and other digital workplace tools
• Communicate and collaborate with internal/external teams

Qualifications

• 2+ years of in-depth, hands-on experience with SaaS and Slack, and the ability to support 3rd party add-ons (M365, Zoom, Jira, Confluence, Lucid Chart and Lucid Spark, etc.)
• Slack Admin or Slack Developer Certifications are preferred
• Process-oriented mindset and experience enabling enterprise-level processes using Digital workplace tools (specifically Slack Admin, Slack Workflows, Slack Forms, and Slack APPs and APIs)
• Experience configuring and supporting integration using development tools (e.g., Python, PowerShell, Java Script, and Postman)
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
• Technical understanding of common networking terms and tools
• Previous experience in a dynamic and agile environment
• Ability to work independently with minimal guidance and manage multiple clients and deliverables through effective time-management and planning
• Strong interpersonal, written, and verbal communication skills
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Good work ethic and the ability to work with diverse teams across different time zones
• Strong ability to multi-task and adapt to changing priorities
• Bachelor's degree required
• Extensive experience administering Atlassian products is a plus