Sr. Program Manager - ServiceNow Multi-Stream System Implementation

Overview

CTG is seeking to fill a Senior Program Manager opening for our client in Anchorage, AK.

Location: Anchorage, AK
Duration: 12 months

***Must have extensive knowledge of ServiceNow

Duties:

• Program Leadership: Oversee and manage the end-to-end program for the implementation and conversion to ServiceNow, ensuring alignment with business goals and timelines.
• Multi-Stream Management: Coordinate and integrate various project streams (e.g., IT, business operations, vendor workstreams) to ensure seamless execution across all phases.
• Vendor Management: Collaborate with third-party vendors, ensuring that deliverables meet project scope, quality standards, and timelines.
• Stakeholder Engagement: Work closely with internal and external stakeholders to ensure clear communication, manage expectations, and resolve issues as they arise.
• Risk Management: Identify potential risks across project streams and develop mitigation strategies to ensure the program stays on track.
• Budget and Resource Management: Develop and manage the program budget, allocate resources efficiently, and ensure cost control throughout the project lifecycle.
• Change Management: Lead the transition process for the new ServiceNow system, ensuring that end users and key stakeholders are properly trained and supported.
• Project Reporting: Provide regular status updates, including program health, timelines, and risks, to senior leadership and key stakeholders.

Skills:

• Strong knowledge of ServiceNow implementation processes and best practices.
• Proficiency in managing multi-stream programs, including oversight of complex vendor integrations and third-party coordination.
• Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders and technical teams.
• Solid understanding of IT systems, enterprise software implementation, and business process re-engineering.
• Proven ability to identify challenges, develop solutions, and manage issues to resolution in a fast-paced environment.

Experience:

• Minimum of 7-10 years of program management experience, with a focus on large-scale system implementations.

Education:

• Bachelor s degree in business, accounting, industrial management, engineering, or related field.
• PMP, PRINCE2, or similar project management certification is highly desirable.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at rebecca.olan@ctg.com. Kindly forward this to any other interested parties. Thank you!