Executive IT Support/ VIP Support

Job Title : Executive IT Support/ VIP Support

The Executive IT Support Specialist is primarily responsible for providing White Glove Tier 3 support to Executive (VP to C-Suite) end-users. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Candidate should have at least 5 years of experience supporting Executive / VIP level clients and at least 7 years Deskside Support experience.

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants
• Independently resolve complex, break/fix issues in person or via telephone
• Troubleshoot Windows OS issues
• Experience with Mac OS, iOS and Android OS
• Expert-level experience with MS Office Suite Applications
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all users
• Perform regular walkthroughs to provide proactive support

Job Requirements:

• Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
• Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin, TX Office. Occasional travel outside of Texas should a board meeting be held off-site
• 7+ years experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
• 5+ years experience in White Glove / C-Suite support
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

 Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.