Help Desk Analyst

Description

We are offering a contract to hire opportunity for a Help Desk Analyst in Southwest Denver. The selected individual will be responsible for managing Windows Server environments, implementing security measures, and providing user support among other duties.

Responsibilities:

Ensure the efficient and accurate processing of customer credit applications.

Maintain customer credit records with utmost accuracy.

Resolve any customer inquiries in a timely and detail oriented manner.

Monitor customer accounts and take necessary actions as needed.

Manage configuration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP, and file services.

Implement and manage multi-factor authentication solutions like Microsoft Authenticator to enhance account security.

Develop and enforce Group Policies for strengthening the organization's security stance.

Handle and troubleshoot network infrastructure including switches, routers, firewalls, VPN, and wireless networks.

Implement and configure network security protocols, VLANs, and access controls.

Provide Tier 2/Tier 3 support to end-users for escalated issues related to systems, security, and networking.

Create and maintain detailed technical documentation for systems, processes, and procedures.

Train users on new technologies and security best practices.

Manage intrusion detection systems and firewalls, and respond to security incidents.

Develop, deploy, and manage Group Policies across the organization for streamlined configuration management and enhanced security.

Troubleshoot and resolve issues related to Group Policy Object (GPO) implementation and application.

Requirements

Qualifications:

• 1-2 years of experience in an IT help desk or technical support role.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and basic networking concepts.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, or similar).
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Problem-solving skills with the ability to work effectively under pressure.
• Basic understanding of Active Directory, remote desktop tools, and IT security best practices is a plus.
• Certifications such as CompTIA A+, ITIL Foundation, or similar are an advantage.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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