Change Management Analyst

Open to applicants who reside within the client's service territory, which includes Washington, Oregon, Idaho, and Montana.

Position Responsibilities:

Change Strategy Development:

• Design, recommend, and execute agency-approved strategic change management plan that aligns with organizational goals and supports smooth system adoption.
• Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression.
• Use a structured change methodology (e.g., Prosci ADKAR or Kotter s 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change.

Training & User Support:

• Develop and recommend formats for a variety of training courses, including recommending the emphasis to be placed upon each segment according to organizational need and standards. Research the information necessary to develop and draft training manuals and materials.
• Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration; assist with implementation of management-approved recommendations.
• Develop learning materials, such as user guides, FAQs, and video tutorials, to support employees with diverse learning preferences.
• Establish a support network, including help desks, feedback channels, and peer mentors, to ensure users have access to assistance during and after the transition.

Monitoring & Evaluation of Change Adoption:

• Participate in change management / informational presentations and sessions with a variety of employees ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction.
• Create feedback mechanisms (e.g., surveys, focus groups, pulse checks) to assess user satisfaction, gather insights, and measure adoption rates.
• Track change management metrics, including system usage rates, employee engagement, and training completion to gauge the success of change initiatives.
• Adjust change strategies and provide follow-up support based on feedback, ensuring a positive experience and effective long-term adoption.
• Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit. Alert stakeholders, including the appropriate manager, of any risks that may negatively impact project scope, schedule, or value delivery; provide mitigation recommendations for the agency to review and acceptance; implement agency approved actions.

Requirements:

Education and Corresponding Experience (required on matrix):

• A bachelor s or associate degree in business administration, organizational development, information systems, or a related field is preferred.
• 7 years of experience is required with an applicable bachelor s degree.
• 9 years of experience is required with an applicable associate degree.
• 11 years of experience is required without a degree or applicable degree.
• Experience: Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.
• Industry Knowledge: Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.

Required Technical Skills and Experience (required on matrix):

• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter s 8-Step Model, or similar.
• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.
• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.
• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

Preferred Skills and Experience (optional on matrix):

• Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification).
• System Implementation Expertise: Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms.
• Advanced Communication Skills: Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels.
• Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.