NICE CXOne Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent

Skills

Nice InContact CXone
NICE CXOne Studio
IVR
contact center solutions

Job Details

NICE CXOne Engineer

Remote

Long term contract

We are looking for NICE CXONE InContact Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact center solutions IVR campaigns with integrations to enterprise systems (CRM, Data Platform, etc)
Confident in a client facing role and possess the ability to manage multiple stakeholders.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements
Prepare design documents based on business requirements for the application development
Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Review support tickets with leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
NICE CXOne Studio experience [3+ years of experience preferred]
Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

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