Senior Business Analyst D365 CE

Job Title: Senior Business Analyst D365 CE

Locations: New York, City NY. / Chicago IL. / Atlanta GA.

Employment Type: Full-Time

About the Role:
We are seeking a highly experienced Senior Business Analyst with a strong background in Microsoft Dynamics 365 CRM Customer Engagement (D365 CE). This role is perfect for someone with expertise in the Banking and Financial Services domain and a deep understanding of D365 Sales, Service, Dataverse, and Power Apps. If you have a knack for gathering and analyzing business requirements and working closely with both business and technical stakeholders, we encourage you to apply.

Key Responsibilities:

• Lead requirement gathering and analysis sessions, conducting workshops with business and technical stakeholders to define and design solutions.
• Drive the review and approval of requirements, ensuring alignment across all stakeholders.
• Map integration patterns to functional usage, providing subject matter expertise in integration architecture.
• Manage MS Dynamics CRM and third-party integration using tools such as Mulesoft, REST APIs, ODATA, Web APIs, and SSIS packages.
• Oversee data migration, analysis, and harmonization using out-of-the-box tools and third-party solutions, preferably Azure Data Factory.
• Customize and configure CRM workflows, plugins, forms, and administrative features.
• Write detailed user stories, conduct grooming sessions, and perform story walkthroughs with stakeholders.
• Prepare use case diagrams, UMLs, sequence diagrams, and process flows using Visio.
• Work closely with Product Owners to analyze change requests, conducting impact assessments on existing business flows.
• Support sprint planning, backlog refinement, and story grooming activities.
• Assist in system integration, user acceptance testing, and ensure application-level testing is completed successfully.

Qualifications:

• 8-12 years of experience in MS Dynamics 365 CRM Customer Engagement with a focus on Banking and Financial Services.
• In-depth knowledge of D365 Sales, Service, Dataverse, and Power Apps.
• Experience in CRM & third-party integration, with strong understanding of APIs, Mulesoft, and data migration techniques.
• Expertise in data analysis, validation, and using middleware for data migration.
• Ability to write and manage detailed user stories and integration backlogs.
• Strong understanding of Workflows, Plugins, Form Customization, and CRM Administration.
• Proven ability to lead workshops, engage stakeholders, and deliver business requirements.
• Excellent communication skills with proficiency in English (spoken and written).

Why Join Us?

• Work with cutting-edge D365 CE technologies and a dynamic team.
• Be part of impactful projects in the Banking and Financial Services industry.
• Competitive compensation and hybrid work environment in New York City.

To Apply:
If you meet the above qualifications and are looking for an exciting opportunity to work with the latest in D365 CE technology, apply today!

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.