Overview
On Site
$32.63 - $39.88
Full Time
Job Details
Job Overview
The Live Event Technician provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the AV Event Productions team and its customers. Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.
How You Will Make An Impact
- Delivers exceptional customer and attendee Event experience
- Daily customer communication support
- Supports meetings effectively; provides supporting documentation and aligns stakeholders
- Helps Improve project and process efficiencies, while improving team goals
- Able to spot risks, asks the right questions, and escalate appropriately
- Assists customers with discovery calls and planning meetings
- Supports media playback and presentation testing
- Acts as liaison between customer and technical team
- Dynamically flex to customer needs and adapt to Event related complications
- Act as POC for customer escalation and collaborate on postmortem and resolution
- Mitigates Event related issues and disruptions
- Manages delivery and/or posting of recording for customer
What You Will Need to Succeed
- Minimum 3 years in event support
- Experience with live streaming
- Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
- Experience with live and virtual event operations
- Experience taking ownership and successfully delivering results in a fast-paced, dynamic environment
- Familiarity with video editing
- Strong desire to learn new technologies and systems
- Proficiency with Zoom
- Familiarity with ticketing systems, Service Now preferred
- Strong communication skills
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