Epic Client Systems Administrator

Title: Epic Client Systems Administrator

Location: Raleigh, NC (Remote)

Position type: Contract

An EHR Architect is needed to be a part of the Applications Technology Team and will be responsibility for establishing and managing the long and short-term application strategy, processes and procedures for applications and associated infrastructure.

The Architect is a member of the Applications Technology Team and has direct responsibility for establishing and managing the long- and short-term application strategy, processes and procedures for applications and associated infrastructure. Application portfolio includes several clinical, administrative, business, and financial applications, internet and intranet systems. The Architect participates in the application design and implementation, analyzes application activities, makes recommendations for improvement, translates organizational business and clinical needs to technology requirements and proposes appropriate technologies and services to enable the enterprise to meet strategic and tactical objectives. The right candidate will have knowledge of enterprise server, storage, backup, power, virtualization software and networking, end user devices as well as operating systems and applications commonly deployed in Enterprise Data Centers or in the Cloud. The Architect works as a liaison to team members on product/application issues and provides expert system knowledge. The role also includes mentoring and coaching of team members regarding technical and system integration.

Essential Functions

• Aligns business/clinical needs and technology requirements.
• Analyze and resolve technical issues.
• Assist business owners and customers with delivered solutions, processes and tools.
• Assures architectural compliance technical accuracy as technologies are enabled.
• Builds and leverages relationship with key technology partners/vendors.
• Define interfaces and integrate system components within current infrastructure.
• Develops application and associated infrastructure architectures, collaborates with the service providers to ensure their proper implementation.
• Install/upgrade, configure, maintain and support various interoperable and third-party products and technologies.
• Establish baseline, ensure completeness of documentation.
• Facilitate and participate in end-to-end testing, debugging and defect resolution for ongoing infrastructure and application technology projects.?
• Participate in business case development, project sizing, design and implementation of enterprise wide total system and technical solutions.
• Represents the liaison between infrastructure technology domains and the information and application layers.
• Responsible for deployment and technical accuracy of integrated application modernization system designs.?
• Responsible for implementation of applications migration from legacy systems to modern systems using interoperability tools.
• Responsible for resolution of issues, production support of application and infrastructure technology services.
• Work on continuous application and technology improvement initiatives.?
• Write custom code and scripts to provide custom system solutions towards automation, reporting and workaround for unsupported product functionalities.

Minimum Qualifications

• Experience: Five (5) years of progressively responsible and directly related work experience.
• Additional Information:?Epic Client Systems Administrator (ECSA) experience is highly preferred.

Knowledge, Skills, & Abilities

• Ability to apply Information Technology in a healthcare setting.
• Ability to be user-focused, build relationships and communicate effectively at all levels of the organization.
• Ability to collaborate with multiple service providers and vendors.
• Ability to demonstrate initiative, good judgment and effective decision-making; exhibit strong process improvement orientation and have the ability to achieve results through other programs and individuals.
• Ability to develop business cases for new technology solutions.
• Ability to manage projects.
• Ability to conduct and participate in end-to-end application and infrastructure quality testing for ongoing projects by utilizing approved products and solutions.?
• Ability to plan strategically both long-term and short-term.
• Assists in assessing, debugging and troubleshooting complex IT infrastructure and application issues.
• Experience with public and private cloud services (i.e., VMware, AWS, Azure, etc.).
• Expertise with using various products and techniques for technology and application modernization, re-hosting, and migration from legacy systems to modern open systems (Windows, UNIX, and Linux) or Cloud based platforms.
• Experience with Automation and relevant tooling by means of writing custom code and scripts using Java Script, Shell, Perl, VB Script. Tools-first mindset.?
• Experience in data conversion and migration by applying data structure techniques on different file systems, and relational database management systems (e.g. SQL Server, Oracle, MySQL, etc.).
• Familiarity with prevalent storage technologies (SAN, NAS) & understanding of service-oriented architectures.
• Knowledge of Enterprise Architecture methodology and best practices.
• Knowledge of open-source technologies.?
• Knowledge of user authentication methods, security solutions and security best practices.
• Knowledge of Clinical and Business Applications, e.g. Epic, Hyland OnBase, PACS, Rhapsody, NurseCall, IntelliViu, Connexall, Citrix, Service Now, Box, Tableau, etc. is preferred.
• Possess breadth of knowledge across the following Infrastructure Technology domains: compute, storage, virtualization, networking, end user device form factors (e.g. workstations, mobile devices).
• Process-oriented work structure and able to work on projects using both agile and traditional ITIL project management methodology.
• Proficiency in gathering data and creating reports by writing complex SQL queries, procedures and creating custom dashboards using BI tools (Tableau, Business Objects) and advance Excel techniques.
• Experience with cloud native tools like CloudFormation, Terraform, ELB, Autoscaling, and EC2
• Good understanding of VPCs, Subnet configuration, route table, internet gateway, VPC peering, Transit gateway, VPC Link
• Knowledge of CI/CD (Jenkins, TravisCI, CircleCI, AppVeyor, etc) is required
• Working experience with one of more automation tools and repository such as Ansible, Puppet, Terraform, CHEF, TeamCity, Artifactory, SVN, Bitbucket.