Overview
Skills
Job Details
Help Desk Analyst
Dauphin County, PA - Onsite - Only Locals
One Year Contract
This is a Onsite position - NO REMOTE Option available.
We are looking for candidates who can work on our W2.
Candidates with previous state/govt client experience is preferred.
***Do not resubmit candidates from previously released req #s 36, 27, 20 & 757937.***
This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 7:30 AM 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.
Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Skill | Required Exp | Candidate Exp |
Deploying PC s and providing support to end users in a large enterprise environment (1,000 PC s +). | 3 |
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Develop, test, maintain PC images. | 3 |
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Experience supporting PC s in a large domain environment. | 3 |
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Install and configure PC hardware and peripherals. | 3 |
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Repair PC s by replacing hard drives, motherboards, memory, etc. | 3 |
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Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC s, laptops, and Apple OSx MAC s. | 3 |
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Knowledge of Active Directory and experience troubleshooting GPO s and name resolution. | 3 |
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Experience with managing profiles and certificates on Microsoft Windows PC s, laptops, and Apple OSx MAC s. | 3 |
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Experience supporting Microsoft Windows PC s, laptops, and Apple OSx MAC s using remote tools (SCCM remote, RDP, ARD) | 2 |
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Application Support for MS Office 365 on Microsoft Windows PC s, laptops, and Apple OSx MAC s. | 2 |
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Experience integrating Macintosh systems into an Active Directory Domain environment. | 1 |
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Scripting with VBS and PowerShell | 2 |
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Configuration Management Console queries and reporting. | 2 |
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SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | 2 |
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Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | 2 |
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Microsoft Certification. | 2 |
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Able to communicate in a clear manner. | Desired |
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Change oriented improve processes and confront difficult circumstances in creative ways. | Desired |
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Demonstrated customer focus; building strong customer relationships. | Desired |
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Effectively evaluate information to make correct decisions. | Desired |
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Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired |
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Strong team player collaborate with others, be open to other ways of doing things. | Desired |
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Interested in emerging technologies demonstrated through training and attending technical events. | Desired |
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