Overview
Job Details
Mythics is the leading reseller of Oracle products in North America and a premier Systems integrator of Oracle Cloud Applications, Platform and Infrastructure. Mythics has been an industry leader for more than 20 years working exclusively with Oracle. Awarded "Best Places to Work in Virginia" for 8 consecutive years.
Mythics is seeking an Oracle Cloud Engineer to work in our Mythics Managed Services Team, delivering managed services to our growing Cloud customer base. These managed services are core to our business and delivery activities. This is an intricate role where you will use Oracle Cloud technologies and automation. You will provide hands-on technical support, including incident management, incident analysis, incident resolution, monitoring customer alerts, system & product maintenance, and patching. You will work as a collaborative member of the Mythics Managed Services Operational Support team responsible for providing 24x7x365 support to various clients across the country. These services will be delivered with a ticketing-based workflow. Ticket management is also an important responsibility in this role. This is a great opportunity for the right candidate to come in and work with a skilled team and attain knowledge of Oracle Cloud Infrastructure technologies.
This is a REMOTE position.
Job Responsibilities
- As a Mythics Managed Services team member, you will support Oracle product patching and operating system patching.
- Support Oracle database backups and filesystem backups.
- Support Oracle Cloud Infrastructure networking configuration.
- Support OCI products such as autonomous database, DB Systems, Exadata Cloud Service, and Exadata Cloud at customer and compute instances.
- Configure monitoring and define alarms and thresholds in OCI using Oracle products (DB Management, Stack Monitoring, Oracle Enterprise Manager)
- Manage user access to OCI.
- Support Oracle product upgrades and operating system upgrades.
- Provide on-call, and support 24 x 7 operations.
Qualifications
- Must be authorized to work in the US
- Bachelor s degree in computer science with 8-10 years industry experience and/or equivalent. work experience. (Experience can be CO-OP or other curriculum work.)
- 5 years or more of experience with Oracle products (Database, Weblogic, ODI, OAC, Oracle Enterprise Manager and Engineered Systems), Cloud (OCI, AWS or any other).
- Prior experience interfacing directly with clients to perform ad-hoc troubleshooting or provide guidance as a designated SME.
- Experience with Ansible or Terraform scripting is preferred
- Ability to provide day-to-day operational support in an Oracle Cloud Infrastructure environment
- Experience using a ticket-based service delivery system
- Experience with ITIL-based processes and the ability to respond quickly to high-priority incidents
Knowledge / Skills / Abilities
- Strong knowledge of system infrastructure scripting for both cloud and on-premise systems.
- Ability to self-manage assigned tasks and work on multiple projects at the same time.
- Ability to work independently with minimal direction.
- Excellent problem-solving skills.
- Ability to analyze and fix problems quickly.
Company Overview Why work at Mythics?
Because at Mythics, YOU count! At Mythics, our Corporate Values are at the foundation of everything we do. Our values, Respect Empathy Excellence Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.
At Mythics, you will experience a truly enjoyable corporate culture. But don t just take our word for it! Mythics has been named one of Virginia s Best Places to Work for 8 consecutive years!
Thanks to our flexible benefits options, you can choose the benefits you want or need. Our benefit options include:
- Comprehensive Health, Dental, and Vision plans
- Premier 401k retirement plan with corporate matching and a 529 college saving plan
- Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
- Legal Resources
In addition to our optional benefits, all full-time employees enjoy:
- Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
- Employee referral program
- Employee recognition, gift and reward program
- Tuition reimbursement for continuing education
- Remote or hybrid work options
- Engaging company events such as team building activities, quarterly awards, annual kick-off parties
- Employee Resource Groups such as our Values & Women s Leadership Committees Focusing on charitable and volunteering events to give back to our community, creating an inclusive environment for all, and fun employee activities
- Health and wellness-focused activities
- Relaxation Spaces
- In-office gourmet coffee, tea, fresh fruit and healthy snacks
- Corporate GREEN approach tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It s a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.
Mythics, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, LLC will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, LLC is able to provide alternative methods of application for those who are unable to complete an online form. Please contact to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet . For more information about Federal laws prohibiting job discrimination, please view the EEO is the Law Poster .