DESKTOP SUPPORT Engineer

Overview

On Site
$60,000 - $80,000
Full Time
No Travel Required

Skills

Desktop Support
Video conferencing
Windows operating systems
hardware
mobile devices
print servers
printer issues
printers
troubleshooting
problem - solving

Job Details

TITLE: DESKTOP SUPPORT

Location: Cleveland, Ohio (Day1 Onsite)

FTE Only

Job Summary:

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities:

- Provide technical support for desktops, laptops, and mobile devices

- Troubleshoot and resolve printer issues, including installation, configuration, and repair

- Support meeting room technology, including video conferencing equipment and presentation systems

- Install, configure, and maintain print servers and printers

- Manage print queues and resolve print-related issues

- Collaborate with IT teams to ensure seamless support

- Document incident resolutions and maintain accurate records

- Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology

- Has to train the other engineers on Image deployment

- Has to be available to troubleshoot the issues and help the other engineers

- Has to prepare the documentation related to image deployments

- Has to be a Single Point of Contact for the Project Management for overall deployment statchallenges

Requirements:

- 2+ years of experience in desktop support or related field

- Strong knowledge of Windows operating systems and desktop hardware

- Experience with printer troubleshooting and repair

- Familiarity with meeting room technology and video conferencing systems

- Excellent problem-solving and analytical skills

- Effective communication and interpersonal skills

- Ability to work in a fast-paced environment with multiple priorities

- Bachelor's degree in Computer Science, Information Technology, or related field

Specialized Skills:

- Print server management

- Printer troubleshooting and repair

- Meeting room technology support

- Video conferencing system support

Nice to Have:

- Certification in desktop support or related field (e.g., CompTIA A+)

- Experience with IT service management tools (e.g., ServiceNow)

- Familiarity with cloud-based technologies and services

- Experience in a similar industry or sector

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.