Overview
Remote
$70 - $80
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
2G
Agile
Amazon Web Services
Analytical skill
Attention to detail
Business acumen
C#
C++
COTS
Cloud computing
Collaboration
Communication
Computer science
Conflict resolution
Design
DevOps
Development testing
Dynamics
Firewall
Functional requirements
IT architecture
IT management
JIRA
Java
JavaScript
Jenkins
Kanban
Leadership
Legal
Management
Microsoft Azure
Negotiations
Policies and procedures
Problem solving
Project management
Project scoping
Python
Regulatory Compliance
SAFE
SaaS
Salesforce.com
Scrum
ServiceNow
Software deployment
Software development
Software development methodology
Software implementation
Technical Support
Writing
Job Details
Name of position: Senior Support Engineer
Note: its remote position
Justification:
We re seeking a highly skilled Senior Support Engineer to join our team and work alongside our experienced Senior Tech Lead on the citywide MWBE Business Diversity Software implementation. You'll play a vital role in supporting the technical aspects of this project, ensuring its smooth operation and successful deployment.
In this role, you will:
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
TASKS:
- Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution.
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
- Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
- Be hands-on as needed: writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
- Ensure adherence to legal, technological, and operational standards throughout the project.
- Troubleshoot complex technical issues and ensure system stability.
- Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
- Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.
Technical Expertise:
- Bachelor s degree in computer science or a related field.
- Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
- Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW).
- Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go).
- Strong understanding of Cloud-based architecture, with hands-on experience using Azure or AWS.
- Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
- Strong analytical, troubleshooting, and problem-solving skills.
- DevOps:
- Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
- Demonstrated experience building automated build pipelines.
Communication and Collaboration:
- Excellent verbal and written communication skills.
- Ability to build and maintain effective working relationships with all stakeholders.
- Strong interpersonal skills.
Project Management and Organization:
- Ability to plan, organize, and manage multiple projects simultaneously.
- Ability to work independently and as part of a team.
DESIRABLE SKILLS/EXPERIENCE:
Business Acumen:
- Demonstrated experience in analyzing and interpreting policies and procedures.
- Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
- Solid attention to detail.
- Strong conflict resolution and negotiation skills.
Business Diversity Software:
- Knowledge of B2GNOW software or similar solutions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.