Overview
On Site
$82,909 - $134,555
Full Time
50% Travel
Skills
ITIL
Technical Support
Information Technology
Job Details
The Endpoint Lifecycle Leader (Technical Support Specialist 4) provides support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles essential to the day-to-day operations of the IS Endpoint Support Services.
Minimum Qualifications:
Any of the following combinations of education (in Computer Technology or a related field) and related experience:
- Bachelor's degree and four (4) years of experience.
- Associate's degree and six (6) years of experience.
- High school diploma/GED and eight (8) years of experience.
Experience should include providing high quality customer service in a ITIL best practices support environment with emphasis on incident and problem management, service-level management, asset management, security compliance, and adherence to documented policies, standards, and procedures.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.