Desktop Support

Service Desk Support

• Knowledge of basic computer systems, software and peripherals, including upgrades, provisioning of new equipment, diagnostics.
• Operational knowledge of MS Word, Project, Power Point and Excel are required.
• Extensive application support experience with Microsoft Office Suite, Adobe Acrobat and Creative Suite.
• Working knowledge installing and troubleshooting software and apps.
• Ability to re-image computer from vanilla OS or prebuilt image.
• Experience supporting mobile devices, iPads and iPhones.
• Work with ServiceNOW and manage service desk requests, incidents and problems.
• Understand and manage the escalation process for urgent tickets and outages.
• General knowledge of integrated audio-visual systems.
• Experience Working with WebEx, Zoom and Teams/ set up of VTC equipment is preferred.

Other Skills and Abilities

• Understanding of M365 and Azure
• Basic System Administration with Microsoft Window Server 2019 / 2022 and VMware
• Knowledge of Vmware and Pure SAN s

Experience

• 5 - 10 years experience in information technology
• Previous experience supporting end users
• Experience managing service desk operations, ticket management, and escalation procedures
• Experience working with cross-functional teams and remote teams