IT Support Specialist

Overview

Hybrid
$30 - $35
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

ConnectWise
Technical Support
Active Directory
Network security
Privacy
Audiovisual
Computer hardware
Information security
Network administration
Virtual private network
Computer networking
Microsoft Office

Job Details

  • Position Title: It Support Specialist
  • Location: Atlanta, GA 30334 (Hybrid)
  • Interview: Webcam OR In-person
  • Position Type: Contract

The IT Support Specialist will provide end users with equipment and ensure all installed applications and hardware are working properly. The IT Support Specialist will work with the service providers in ensuring end user devices and accounts are protected against cyber threats and vulnerabilities. This position is required to have prompt, regular attendance, and be available to work on-site, in person, during regular business hours.

Entry Qualifications:
High School diploma/GED and six (6) months of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Primary Duties & Responsibilities:

  • Assist end-users with technical issues like hardware, software, VPN, email, network access, and system outages using phone or remote tools. Respond to tickets promptly and professionally.
  • Perform software updates, patches, and security reviews on devices and networks. Manage user accounts and monitor network security through Active Directory and Mobile Device Management.
  • Work with service providers and participate in regular calls with Georgia Technology Authority (GTA) to address technical issues, ensure compliance, and implement new services as needed.
  • Train end-users on software and hardware use, maintain Audio/Visual equipment in meeting spaces, and handle general IT support duties as needed to ensure smooth operations.

Skills and Competencies:

  • Proficiency with MS Office 365 Suite
  • Proficiency with ConnectWise Connect and Microsoft Teams for remote technical assistance
  • Demonstrate critical thinking, strong problem-solving and analytical skills.

Preferred Qualifications:

  • Vocations/Technical degree in computer technology and/or networking from an accredited college or High School Diploma or GED and one year of experience in the installation and repair of computers, communications, or technical equipment
  • CompTIA A+ Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.