Overview
Skills
Job Details
Cloud CDN Engineer
Frisco, TX
FullTime
Onsite Work
Job Description
This is an exciting opportunity to work in a large scale, Web Platform Operations project. Where you will work directly with Akamai's SMEs, direct product and professional services teams, you are involved in every facet of Akamai's services engineering & operations. You can contribute to the Web Platform Operations success while being part of a very important team. Monitoring, troubleshooting and resolving platform, app, server and network problems. Working with various internal/external stakeholders to narrow down problems and achieve resolution. Ensuring SLAs are achieved, and Web Platform Operations work quality expectations are met. Ensuring the accuracy of the Web Platform Operations procedures/documents.
o Collaborate with application owners, infrastructure owners, architects, and developers to integrate CDN, WAF, security tools such as web application firewalls and bot mitigation to protect client websites and mobile apps.
o You will work with corporate security fraud teams, privacy teams, and incident response teams in investigations related to websites
o Manage the analysis, design, implementation, and maintenance of the automation tasks for our platform, operations, system engineer
o Collaborate with application owners and security vendors to update/tune Web Application Firewall (WAF) and bot mitigation security policies
o Involved in every facet of Akamai's customized services
o Monitoring, troubleshooting and resolving server and platform, application, network problems
o Working with various internal/external stakeholders to narrow down problems and achieve resolution
o Ensuring SLAs are achieved, and Web Platform Operations work quality expectations are met
o Ensuring the accuracy of the Platform Operations procedures/documents, runbooks
o Diagnosing troubles identified by platform, infrastructure, application, network, monitoring and working to resolve issues
o Acting as an escalation point within the Web Platform Operations
o Monitor mission critical systems and infrastructure to ensure proper function with a focus on continuous improvement and optimization
o Identify and investigate bottlenecks and latency issues and implement strategies to proactively address potential challenges
o Measure and analyze system health at granular and holistic levels and leverage data to drive decision making, continually innovating and scaling systems to meet business objectives
o Provide operational support as needed; identify, investigate, and resolve complex technical issues as they arise
o Serve as a technical and strategic advisor to leadership on technologies and methodologies to scale systems and optimize their availability and performance
Qualifications:
- 5+ years of experience in cloud engineering, site reliability, devops, system infrastructure, or a related technical role
- Knowledge of architecture, client/server and distributed computing concepts
- Strong or Windows Operating & Administration skills
- Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP
- Experience communicating updates and resolutions to customers and other partners in English
- Flexibility to work weekend & extended, on-call shifts
- Deep knowledge of and experience with cloud infrastructure services (Google Cloud Platform, AWS)
- Strong scripting and coding ability across multiple languages and technologies
- Proven experience optimizing reliability and performance and scaling technical infrastructure
- Willingness and ability to be "on call" to address unforeseen issues outside of normal working hours as needed
- Must have Akamai CDN, Imperva CDN, Fastly, Cloudfront
- Performance, web acceleration techniques