Overview
Remote
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Collaborate
Genesys
Product Owner
Twilio
communication skills
computer science
interpersonal
listening
problem - solving
five 9
voice and video capabilities
Amazon connect
AWS connect
SDK
Job Details
Role: Product Owner
Years of Experience: 7+ years
Location: New York city, NY/Remote
Open for W2/1099/C2C
Must have Skills:
5+Years experience in Contact center in voice and video capabilities
Twilio is not a must, Genesys, Amazon connect, Five 9 etc.
Client looking for Product owner with background working on contact center and driving the migration of existing contact center platforms from on-premises to cloud-based solutions, please follow the below Job description,
Your responsibilities in this role will include:
Lead the development and implementation of contact center solutions, with a primary focus on voice.
Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.
Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and go-getter attitude.
Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.
Requirements:
Bachelor s degree in computer science, Engineering, or a related field.
5+Years experience in Contact center in voice and video capabilities
Twilio is not a must, Genesys, Amazon connect, Five 9 etc.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.
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